1000 Mile Travel Group has launched touchless online booking capabilities in Australia designed to reduce administration, improve productivity and help advisors unlock greater earning potential.
Built specifically around the realities of modern advisory businesses, the solution streamlines corporate travel bookings while preserving the advisor’s role at the centre of the client relationship. By shifting low-touch bookings online, advisors gain time back in their day and capacity to focus on higher-value work that drives revenue and growth.
Touchless booking and end-to-end automation mean advisors can quite literally earn revenue – day or night. A client can make a booking online during the day, in the evening, or on the weekend, with the booking ticketed, the itinerary and supplier documentation issued automatically, generating income without requiring advisor intervention.
“This proprietary technology frees up advisors’ time, enabling them to focus on high-value, complex itineraries and expand their client portfolio,” 1000MTG general manager – Australia, Lauren Gray, said. “When routine bookings, changes, and documentation are handled efficiently in the background, advisors can focus on higher-value conversations, stronger client relationships, and new business opportunities.”
The capability is powered by CTM Lightning and CTM Scout, part of Corporate Travel Management’s (CTM) advanced technology ecosystem. CTM Lightning is an intuitive online booking platform that allows corporate clients to book air, hotel and ground arrangements seamlessly, while enabling advisors to service more bookings efficiently and generate stronger income per transaction.
CTM Scout further enhances efficiency as an AI-enabled travel assistant that allows corporate clients to self-serve simple booking changes and cancellations instantly. When a request requires expert input, Scout seamlessly escalates the booking to the client’s travel advisor – ensuring service quality, continuity and personalisation are never compromised.
Beyond technology, 1000MTG supports advisors with a comprehensive ecosystem designed to maximise earning potential. This includes dedicated implementation and account management, onshore after-hours client support, a specialised corporate business development team, and a structured corporate lead program. Together, these services enable advisors to spend less time on administration and more time growing profitable corporate travel businesses.
“We recently transitioned our business to 1000MTG’s onshore after-hours service, and the experience has been seamless,” 1000MTG advisors and Your Travel Team owners, Emily Davidson and Stephanie McDonald said after testing the system.
“Client feedback has been overwhelmingly positive, with clients expressing confidence and reassurance knowing they are supported when our office is closed. This transition has also been highly beneficial for our team, with clear communication and strong attention to detail providing ongoing reassurance. The service operates as a true extension of our business, ensuring our clients continue to receive attentive and professional care when we are unavailable.”
Through this advisor-first approach, 1000MTG continues to deliver on a clear promise: helping travel advisors save time, make more money, and deliver seamless corporate travel experiences.
“With touchless bookings, coupled with advanced technology solutions like CTM’s Lightning and Scout, our advisors can take back control of their time and confidently scale their corporate business,” Gray added, “they can switch off knowing their clients are supported, bookings are managed, and opportunities to grow are always within reach.”
