West Australian brides and grooms have been left out of pocket to the tune of $180,000 after a company that offered weddings in Bali became insolvent.
At least nine customers of Acceler8 Group Pty Ltd, trading as Bali D'Luxe, have recently reported problems to Consumer Protection – including arriving in Bali to find out services had not been paid for.
Others have paid large amounts of money then been unable to make contact with the business
The company's main websites are still up and running but the Bali D'Luxe Facebook page and its Twitter account have been shut down.
Acting commissioner for Consumer Protection David Hillyard said a liquidator was appointed after the sole director Catherine Williams voluntarily wound the business up.
"Bali D'Luxe customers are now classed as unsecured creditors and should register their details with the liquidator RSM Bird Cameron Partners via Mr Louis Bailey," Mr Hillyard said.
"The insolvency process can take time and you may not get all, or any, money back.
"If you made a Bali D'Luxe booking using a credit card or selecting 'credit' on a debit card, you should seek a chargeback (transaction reversal) from your card provider because you did not receive any goods or services in return for the amount paid."
