Air India chief executive officer Campbell Wilson has written to both staff and frequent flyers, reassuring them that Air India has safety as its heart.
A week on from the Air India crash that left over 260 people dead, CEO Campbell Wilson has reached out to both the airline’s employees and frequent flyers, offering condolences and reassurance.
Letter to staff
In a message to employees, Wilson reiterated that Air India is cooperating completely in the air crash investigation. He assured employees that the airline will learn from the plane crash on 12 June and emerge stronger.
“This has been a tragic event, and we will learn whatever we can from it so that we are stronger in the future,” Wilson wrote in an email on Friday 20 June to over 30,000 airline employees. “However, our aim in every respect, be it safety, quality, service, scale, reach, professionalism or any other dimension, remains the same if not higher than before.”
Wilson also also reaffirmed that Singapore Airlines, which owns 25.1 per cent of the company, continues to support the airline. “We continue to have the full support of both shareholders,” he said. Holding company Tata Sons is the other shareholder of Air India.
The letter went on to address the ongoing safety precautions taking place across Air India’s Boeing fleet.
“We have completed the additional precautionary checks on our operating Boeing 787 fleet as requested by the DGCA (Directorate General of Civil Aviation), who have publicly declared that they meet required standards. We have also, as a matter of abundant precaution, voluntarily decided to continue additional pre-flight checks for the time being. Where there is any doubt, we will not release aircraft—of any type—for service,” Wilson told staff.
Wilson asked employees to refrain from commenting or speculating on the reasons behind the country’s worst civil aviation disaster in almost three decades. “We are providing all information requested by the AAIB ( Aircraft Accident Investigation Bureau) and are cooperating completely. It is vital that the facts, whatever they may be, are known so that we and the industry at large can learn from them,” he said.
Letter to frequent flyers
Wilson has also written to Air India frequent flyers, expressing profound sorrow at the incident and extending condolences to the affected families.
He reassured flyers that safety is and always has been Air India’s highest priority, and discussed the airline’s immediate response.
“Arising from this tragedy, and as directed by the DGCA on June 14 2025, we have been conducting thorough safety inspections on our 33 Boeing 787 aircraft.
“As a confidence-building measure, we have elected to continue enhanced pre-flight safety checks on our Boeing 787 fleet and, as an added measure, our Boeing 777 aircraft, for the time being.”
