Air Vanuatu’s Boeing 737 aircraft is now fully returned to service, with the airline operating all regular international schedules since 30 September.
All backlog of international travel has now been resolved, with guests returned via recovery schedules operated by Air Vanuatu and assistance from partner airlines including Solomon Airlines, as well as support from Nauru Airlines and Fiji Airways.
Final mechanical work, which will be conducted overnight and is not expected to affect any flights, will take place later this month to fit the replacement APU unit, which has been sourced and will replace the loan part currently fitted.
Air Vanuatu also confirms that scheduled work on their ATR aircraft, required by directives from the aircraft manufacturer, has been completed in advance of the anticipated timeline and the aircraft will be returned to service 5 October, allowing Air Vanuatu to return to regular schedules for domestic flights and flights to/from New Caledonia.
Safety is of the utmost concern to the airline, and Air Vanuatu remains fully committed and compliant to all required safety standards.
Air Vanuatu has remained in contact with all affected passengers directly via email and telephone and also with travel agents.
The airline will continue to assist customers offering refunds for guests affected by cancellations.
Travellers who booked via an agent are advised to contact their agents for a refund, while passengers who booked through Air Vanuatu should contact Air Vanuatu directly at customercare@airvanautu.vu to request a refund.
The national carrier of Vanuatu, Air Vanuatu is a government owned enterprise with Air Vanuatu staff and the acting CEO working with the government on investment and infrastructure plans to improve services and expand the international fleet in due course.
