As most agents will know, some clients are wonderful and some… well, could be better. In this anonymous article one advisor shared some of the crazy client stories she has picked up over the years. Read her account below:
I love my job and I always have, but there are days when I think to myself, “Seriously, how did this client get through life?”
I’ve currently been relaxing in a tropical island paradise, reflecting on my time in travel, swinging on my hammock in my pool villa, wondering how I even got here. I truly believe what you put into life, you get out. I am grateful for anything the universe throws at me, but some people have no idea about self-reflection and their crazy expectations.
I will give you some examples of my 5 worst or crazy client stories… We all know the ones where they are grumpy upon consultation and only attract negative energy throughout their whole trip …
Here are some examples.
- Whilst being a Tour Guide in London, I was once asked on the London Underground, by a lady who had never been outside the US, if she got on the train in Ealing and kept going, would she end up in Russia?
Does this Tube go to Moscow? - I had a client recently who dropped $10,000 on a non-refundable hotel and then cancelled it the day before because she decided not to go to Paros. Turns out her teenager wanted to stay in Athens.
- I had a complaint that there were ashtrays around the pool in Koh Samui? Shock horror!!
Yep, smoking is legal in Koh Samui. - Another client asked me to find out the measurements of every Royal Suite in Abu Dhabi and Dubai, across all the 5-star hotels, and then decided not to book. I later found out he ended up in rehab with a cocaine habit. So perhaps he was on a high when asking me these ridiculous questions but I ended up doing it for him as he was a really good repeat client.
The agent was happy to comply with the unusual request. - And last but not least, the clients who just should never travel come back from their holidays complaining about too many mosquitoes, Penang curry at Four Seasons not being good, even though Trip Advisor says the food is amazing, the pool too cold, a snake in their room in the middle of a rainforest, monkeys too cheeky, marks on the coffee machine.
Trust me, I’ve had it all, and if you don’t laugh, you will cry!
Do you have nightmare client stories? Send them anonymously to sofia@travelweekly.com.au.
