AirAsia blames IT for price issue

By admin


 AirAsia has taken “corrective measures” and blamed an IT issue for a pricing glitch which prompted Australian regulators to start legal proceedings in the federal court.

The Australian Competition and Consumer Commission (ACCC) accused the carrier of displaying prices that excluded taxes and charges.
AirAsia said in a statement that it “always seeks to conduct its business fairly and in an ethical and proper manner and in full compliance with all applicable laws”.
The airline said corrective measures were taken as soon as it became aware of the matter, the result of “an IT issue in September 2011”.  

Email the Travel Weekly team at traveldesk@travelweekly.com.au

Latest News

  • News

Klook hosts inaugural Partner Awards with Tourism Australia’s Pip Harrison as special guest

Travel activities and experiences booking platform, Klook, held its inaugural Klook Partner Awards event in Sydney last night honouring its top-performing and best-loved merchant partners. Tourism Australia’s Pip Harrison, who was invited to the event as the guest of honour, spoke about the importance of experiences. “I think that experiences are absolutely everything,” she said. […]

  • Events

AIME 2025 is underway!

If you're headed down to AIME we hope you brought your networking shoes because it's going to be big!