Federal government provides boost for travel agents with multiple outlets

Flying Australian Dollar (isolated with clipping path)

In a win for travel agents across Australia, the federal government has announced additional targeted support for the sector.

Eligible Australian travel agents and tour arrangement service providers with multiple shopfronts or retail premises are being invited to apply for a one-off $10,000 funding boost for each of their outlets.

However, only owners of multiple-outlet businesses that have already been supported by the government’s $258 million COVID-19 Consumer Travel Support Program are able to apply.

The additional government funding is on top of support provided to agents through the Consumer Travel Support Program, JobKeeper and business support grants.

Minister for Trade, Tourism and Investment Dan Tehan said the funding boost recognised the financial challenges facing agents.

“Australia is closing in on its vaccination targets that will trigger the reopening of borders and the resumption of travel as agreed in the national plan,” he said.

“Australians have made great sacrifices in our fight against COVID-19 and they’re looking forward to travelling again to see family and friends and take a holiday.

“When Australians can travel again, our travel agents will be busy people, and our government is supporting them to be prepared to meet that demand.

“We are working with industry associations to ensure effective support is provided to industries impacted by the economic fallout of the pandemic.

“The $10,000 grant will support eligible businesses to meet the additional costs of running individual shopfront or retail outlets that continue to operate as part of a larger group.”

Australian Federation of Travel Agents (AFTA) chair Tom Manwaring welcomed the additional government funding, but warned that more support is needed until international travel normalises.

“There are a number of our members who have multiple shopfronts under a single ABN who haven’t been eligible for support on a store-by-store basis until now, so this additional support is very welcome for those businesses,” he said.

“However, Australia’s travel agents and businesses have been in hard lockdown for more than 600 days, and until airlines and cruise capacity returns to normal levels, we will continue to be in lockdown.

“Until international travel normalises, the 30,000 Australians who work in Australia’s travel sector and the 3,000 agencies and businesses who employ them urgently need ongoing help.

“As so many Australians have discovered during COVID, travel agents are essential and even more important given the challenges of travelling internationally, given the morass of differing requirements. Without a travel agent, you really are on your own.”

“Even when international travel resumes, there will be an economic hangover for our sector of several months, well into 2022 before revenue streams return, let alone return at a sustainable level.

“AFTA continues to make the case for ongoing support including through the extension of the COVID-19 Consumer Travel Support grant program into round three and beyond to the federal government.”

Applications for the government’s multi-outlet grants close at 11:59pm (AEDT) on 3 November. For more info, click here.


Featured image source: iStock/selensergen

Email the Travel Weekly team at traveldesk@travelweekly.com.au

    Latest comments
    1. What about the thousands of people stuck with unusable credits? What is the government going to do to protect consumers from being disadvantaged in these contracts? Why don’t Australians deserve the same sort of consumer protections that they have in the UK, EU, USA?

afta australian federation of travel agents COVID-19 Consumer Travel Support Program Dan Tehan federal government financial support government funding government support multiple outlets tom manwaring tourism minister travel agents

Latest News

  • Destinations
  • Tourism

NYC Tourism + Conventions announces two exciting new events

NYC Tourism + Conventions has announced ‘NYC Off-Broadway Week 2025’ and ‘Value Family Activities’ events lined up for this year. NYC Off-Broadway Week 2025 2-for-1 ticket sales for this event have begun with this season’s program featuring 29 Off-Broadway performances, including 18 new participants. The twice-yearly program runs from 17 February through 9 March with […]

  • Events
  • Tourism

Jeju wins bid to host 2028 Asia-Pacific Microscopy Conference

The Korea Tourism Organization (KTO) has successfully secured the 14th Asia-Pacific Microscopy Conference (APMC14) for Jeju in November 2028. This was achieved in partnership with the Korean Society of Microscopy, Jeju Special Self-Governing Province, Jeju Convention Bureau, and Jeju International Convention Center. Korea was selected as the final host after strong competition at the 13th […]

  • Cruise
  • Food & Beverage

Oceania Cruises sets new standard for onboard dining: one chef for every 10 guests

Oceania Cruises, renowned for The Finest Cuisine at Sea, has set a new standard for onboard dining with an exquisite new menu evolution in The Grand Dining Room. Launching on its newest 1,200-guest ship, Allura, in July 2025, the reimagined menus introduce over 270 brand-new recipes, from curated Signature Eggs Benedict breakfast selection to a chic French […]

  • Tour Operators

Clayoquot Wilderness Lodge celebrates 25th anniversary with new adventures

Baillie Lodges has announced that it is celebrating the 25th anniversary of its Clayoquot Wilderness Lodge with a range of new helicopter experiences for the 2025 season. Kicking off on 22 May, the 2025 season promises five months of generously inclusive luxury adventures for guests in nature’s own playground where black bears forage shoreside, whales, […]