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8 November, 2024

Fiji Airways celebrates third consecutive APEX Five Star Major Airline Award

Edited by Travel Weekly

Fiji Airways has announced its third consecutive win as a Five Star Major Airline at the APEX Official Airline Ratings 2025.

As one of the only 40 airlines worldwide to achieve this status, it shows Fiji’s national carrier’s dedication to providing exceptional service, safety, and comfort.

This year the ratings criteria was significantly elevated, meaning less than 7 per cent of the total airlines (600) included in the voting were awarded the Five Star status, putting Fiji Airways in an elite category. Within the top 40 airlines in the world based on global passenger feedback.

“Retaining the APEX Five Star Major Airline award for a third consecutive year is an incredible honour for Fiji Airways,” Fiji Airways managing director and chief executive officer, Andre Viljoen, said. “This recognition reflects the dedication of our entire team, whose commitment to excellence drives every part of our service. It’s especially rewarding for us as an airline in the South Pacific with our relative size and unique, considerable challenges to consistently perform at this level.

“This award belongs not only to Fiji Airways but to the entire nation of Fiji. Our success reflects our commitment to providing passengers with an exceptional travel experience, combining the heart of Fijian hospitality with service and experiences that resonate globally. We Fly for Fiji, and our people and values remain at the core of what we do.”

“Fiji Airways has earned its 2025 APEX Five Star recognition by delivering an in-flight experience that goes beyond expectations, embracing the spirit of Fiji in every detail,” Airline Passenger Experience Association (APEX) CEO, Dr. Joe Leader, said. “From the moment passengers step onboard, they are welcomed with authentic Fijian hospitality, and the carefully curated inflight experience reflects the beauty of the islands. Passengers are treated to award-winning entertainment, with hundreds of hours of content ranging from blockbuster hits to Fijian-inspired films, ensuring a rich cultural journey.”

“In Business Class, guests enjoy full lie-flat seats with a bespoke turn-down service that includes a mattress, duvet, and premium amenities, creating a sanctuary of comfort,” Dr. Joe Leader added. “Fiji Airways has also introduced its ‘My Island’ product in Economy Class, giving travellers extra space and comfort with a section that converts seats into a flat bed. With exquisite Fijian cuisine and wellness content like meditation to rejuvenate travelers, Fiji Airways redefines luxury in the skies, securing its place as the leading airline in the South Pacific and among the elite of APEX Five Star airlines.”

The airline’s focus on customer care, onboard experience innovation, operational excellence, and safety, combined with seamless authentic Fijian service, has played a key role in securing the Five Star Major Airline award once again. Additionally, 2024 has been a year of expansion for Fiji Airways, with exciting new routes and enhanced connections for Australian travellers.

In December 2024, Fiji Airways is set to launch its first-ever non-stop service between Nadi and Dallas Fort Worth International Airport, offering passengers greater access to the U.S. The new direct flights will operate three times weekly, using the airline’s state-of-the-art Airbus A350-900, featuring the award-winning Economy Class and 33 Business Class seats. Fiji Airways will also be expanding its services to Adelaide in 2025, providing more holiday options and connections for Australians.

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