Hotel “secret agents” wanted

By Hannah Edensor

Ever wanted to be a secret agent? Now’s your chance.

James Bond did it, and now it’s your turn to be a bit of a sneaky spy, with Small Luxury Hotels of the World (SLH) on the lookout for 25 of them.

Celebrating its 25th anniversary by launching a global search for 25 new hotel inspectors, SLH wants to hunt down a few eagle eyes. Your mission? You must help uphold SLH’s high standards of luxury and excellence across its worldwide portfolio.

This elite bond of inspectors takes on the enviable role of checking out the crème de la crème of boutique, independently-owned hotels that form SLH’s collection of over 520 luxury hotels in 80 countries around the world.

But before you give up the day job and buy some white gloves, there’s one thing you should know.

SLH’s Mystery Inspector programme is the only hotel inspection programme of its kind that uses real guests and their experiences to make sure that its member hotels come up to scratch.

SLH Mystery Inspectors are professionals, made up of loyal SLH guests who travel frequently and incorporate their undercover assignments into their own travel plans, whether visiting a city on business, taking a family holiday, exploring the world in retirement or just travelling the world in style.

Appreciating the fact that guests have different tastes and requirements, and that SLH does not offer cookie cutter hotels, Mystery Inspectors should be in tune with the brand and look at the experience as a whole, from start to finish, as a guest, not a clinical inspector with a checklist.

This includes everything from drinks by the pool and a signature spa treatment to borrowing a kayak or enjoying a Michelin-starred meal – it’s a hard life isn’t it?

The Mystery Inspectors feed into an overall Quality Assurance programme that is integral to the SLH brand. Hotels are continuously monitored to ensure that they are upholding standards, with SLH hotels currently inspected once every 12-18 months.

“These are real SLH customers talking about the things that really matter to them when on holiday or business and staying in a luxury property, not someone who inspects hotels for a living and is immune to what gives a hotel that exceptional ‘SLH feel’,” SLH’s global director of marketing Tim Davis said.

“SLH prides itself on the quality and unique experience that can only be found at independently owned properties, and the opportunity to become one of our undercover agents is an opportunity that should not be missed!”

Put on your Bond hat and submit your details before August 31 to be considered for the prestigious role.

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Email the Travel Weekly team at traveldesk@travelweekly.com.au

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