How to please your clients with personalisation

Photographer Travel Sightseeing Wander Hobby Recreation Concept

By Hannah Edensor

Each traveller has a unique style, certain interests, and wants a different experience from their holidays.

So how do you as an agent ensure you can offer the best service and make every single trip personalised to your customer?

Well, luckily for you, we’ve got the inside scoop on the hottest way to adapt your services to all traveller types, get personal, and maximise your profitability in the process.

Enter Amadeus Selling Platform Connect.

You may have heard of it? If not, here’s your ultimate personalised cheat sheet.

Amadeus Selling Platform Connect is the next-generation booking and fulfilment platform for travel agencies that’s designed to free you from technology constraints so you can put your passion to work.

So where’s the personal come in?

There’s a number of ways Amadeus gives you the Holy Grail in personalisation for clients.

First off, is the latest news that Amadeus now gives agents the ability to book more than 20,000 tours, activities, transfers and ferries in real-time from all over the world with partners such as City Discovery, Jayride Transfers and Livn Experiences, from hundreds of suppliers like Intrepid, Gray Line, Urban Adventures, and more.

Agents can easily incorporate tours and activities into any booking with real-time availability, confirmation and pricing.

As Justin Montgomery – General Manager, Australia, Amadeus IT Pacific, said, it’s helping both agents and travellers.

“It’s part of a seamless booking process that gives agents the products and tools to not only cross-sell and upsell, but also give consumers what they want when they want it without the hassle of trying to book the trip by themselves,” he said.

So whether your clients wants to experience a cycling wine tour in Dubrovnik, a private cooking class in Hanoi, or skip the line entrance tickets all over Italy, there’s something to offer them.

The other neat little personalisation trick is the branded, specialised itineraries provided when you book with Amadeus.

With the new Amadeus travel documents tool, agents can make their clients feel special when they get professionally designed itineraries that can be customised for each traveller type.

For more info, visit Amadeus Selling Platform Connect, Livn Experiences, City Discovery, Jayride Transfers and other Destination Content.

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Email the Travel Weekly team at traveldesk@travelweekly.com.au

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