Industry movements: Troy Ackerman joins AAT Kings, Ann Sherry’s new board position and more
Our movements column has become somewhat of a Keeping up with the Kardashians for the travel industry, except with far fewer lip fillers.
AAT Kings hires industry vet Troy Ackerman
AAT Kings has appointed Troy Ackerman as its new head of sales and revenue.
In his new role, Ackerman will be responsible for consortia and trade relationships, contact centre and reservations.
Ackerman joins AAT Kings after having more than 20 years industry experience across Australian, New Zealand and UK markets. Having spent 15 years specialising in Guided Holidays after starting his career with Contiki, Ackerman then went on to become head of sales with the Globus family of brands in Australia, before being promoted to GM of New Zealand where he stayed for seven years.
Having relocated back to Sydney in 2019 as GM of Wendy Wu Australia, he has most recently been with Collette as director of strategic partnerships.
Ackerman starts in his role this week and will be based out of AAT Kings’ Alexandria office.
Ann Sherry nabs spot on Queensland Airports Limited board
Ann Sherry AO has been named chair of the Queensland Airports Limited (QAL), bringing significant leadership and business experience to the role at a critical time of change.
Sherry, originally from Queensland, is relocating back to Brisbane, and has experience in both tourism and airports. Sherry is the Chancellor of Queensland University of Technology, chair of Port of Townsville, UNICEF Australia and Enero, and holds non-executive directorships at National Australia Bank and the Museum of Contemporary Art Australia.
Prior to these current roles, Sherry was the former Chairman and chief executive officer of Carnival Australia and was a Director of Sydney Airport Ltd.
Experience Co positions the company for growth with leadership changes
Experience Co (EXP) has streamlined its operating structure and strengthened its leadership team with the announcement of several new executive-level roles.
Adam Jones, who was appointed to the role of general manager GBR Experiences in late 2019 has been recognised for his success in running this division in North Queensland, with a promotion to group general manager for marine and Skydive.
The new role and responsibilities will see Jones continue to oversee the company’s Marine operations, which include the recently launched $7M Reef Magic Pontoon, and expand the role to take on management of the Skydive operations which has 14 drop zones across Australia and three in New Zealand.
Ryan Roche, currently the general manager of aviation will assume group-wide responsibilities for aviation and aircraft maintenance across Australia and New Zealand. Roche has successfully led Skydive Australia’s aviation and aircraft maintenance business units and now adds New Zealand’s performance aviation and skydive aviation functions to his remit.
Kathryn O’Brien has been promoted from chief revenue officer to the newly created role of chief commercial officer adding revenue growth for New Zealand as well as Australia to her responsibilities along with overseeing all sales and marketing initiatives across both markets.
Charles Carlow, founder and visionary behind Wild Bush Luxury (Arkaba, Bamurru Plains and The Maria Island Walk) is stepping into a senior strategic advisory role with the company allowing him to focus on Experience Co’s sustainability initiatives.
Amanda Byrne now moves into the role of general manager – Wild Bush Luxury. Byrne joined Experience Co in January 2022 as general manager of commercial operations and is well positioned to run the multi-day experiences division, Wild Bush Luxury.
Globus family of brands appoints three new business development managers
Globus family of brands (GFOB) has appointed three new business development managers, to meet the demand of Aussie travellers in 2023 and beyond.
The new recruits include Anji Tierney (BDM QLD South & West), Matthew Beggs (BDM NSW North) and Natalie Hemms (BDM NSW South & ACT).
Before joining Globus, Tierney was a key figure at Bench Africa both nationally and in QLD. She also has multiple years under her belt in numerous leadership and store roles with Flight Centre, in both QLD and NSW.
Beggs has more than nine years’ experience in the travel industry, including three years as a Top Deck Tour Leader in Europe and three years in sales and business development for Top Deck, Flight Centre, and Welcome to Travel.
Hemms is well versed in touring and river cruise, joining Globus family of brands after four years working at Colette. She also has experience working as a home-based travel agent for itravel and in the MICE and Groups team at Qantas. Until recently, she also worked as a part-time casual teacher at TAFE NSW, where she passed on her industry experience to the next generation of motivated and aspiring travel and tourism professionals.
Chimu appoints Andrew Loving as NSW relationship manager
Chimu Adventures has appointed Andrew Loving as its new relationship manager, based in NSW.
Loving has worked across a multitude of travel industry brands and will be managing Chimu’s group sales and trade, with key account responsibilities across the country. He’ll also be reconnecting with agents and managing Chimu’s relationship with Flight Centre Travel Group.
Loving will be based in Chimu’s Sydney office and he brings over ten years of industry experience, having worked with both retail and wholesale agent partners. He also brings to Chimu key knowledge of the cruising market, previously having worked with Holland America, Seabourn Cruises, and Crystal Cruises.
Qatar Airways taps two new appointments for the Southwest Pacific and North Asia Region
Qatar Airways has appointed of a new regional manager for Australia and New Zealand, Justin Kestel, and a new manager of digital and marketing for Southwest Pacific and North Asia, Ken Anon Lau, to the APAC team.
With 32 years of experience combined, including over 17 years at Qatar Airways, Kestel and Lau bring a wealth of experience and industry knowledge to their newly appointed positions.
As regional manager for Australia and New Zealand, Kestel will be responsible for leading all strategic and commercial aspects of the airline’s business in Australia and New Zealand, based out of Qatar Airways’ Melbourne office. With over 10 years’ experience at Qatar Airways, his most recent role was as the regional manager of Indochina, based in Bangkok, responsible for the commercial business in Thailand, Vietnam, Myanmar, Cambodia and Laos.
As a customer-centric and data-driven marketing professional, Lau will head up Qatar Airways’ regional marketing, digital, and loyalty division across the Southwest Pacific and North Asia region (Australia, New Zealand, Japan, South Korea, Hong Kong, and China). He has spent the last seven years with Qatar Airways in various roles within digital, sales, marketing, and loyalty, and will also be based out of the airline’s Melbourne office.
Rocky Mountaineer appoints Violet Thumlert as new VP of sales
Rocky Mountaineer has welcomed Violet Thumlert as the luxury train company’s new vice president of global sales.
Based in Canada, Thumlert joined the team on August 29, 2022, bringing 20 years of sales experience to Rocky Mountaineer. Having most recently spent 12 years with Pursuit Collection in progressively senior sales roles, she drove high volume sales across Pursuit, having a vital role in the company’s growth.
Thumlert will work closely with the Asia-Pacific team of Tony Soden, regional sales manager, and Neryl Chambers, sales coordinator to raise awareness of Rocky Mountaineer and drive sales in the APAC market.
Ovolo’s new marketing appointment
Ovolo Hotels has appointed Jessica Fornito as its new group marketing communications manager for Australia alongside Emily Tsui who will be the group’s new group brand marketing manager.
With ten plus years of experience in strategic PR media relations, marketing, communications and hospitality, Fornito was previously account director at integrated marketing agency Kreate and national PR manager at QT Hotels.
In addition, Tsui brings seven plus years of expertise in brand and marketing strategy, multicultural marketing, consumer insights and communication. Trilingual and based in Hong Kong, she was previously at leading
kitchen appliance brand Nutribullet as China’s brand manager where she designed and launched goto-market strategies and roadmap from creating awareness driving brand equity to market acquisition.
CWT appoints new VP of Tax
CWThas appointed f Janet Wu Nuckles as its new vice president of tax reporting directly to Judy Hendrick, CWT’s CFO.
A tax leader with over 20 years’ experience of successfully building both international and domestic tax teams at global companies, Wu Nuckles joins CWT from Neutron Holdings, Inc., where she was global head of tax, leading all aspects of the company’s global tax footprint. Prior to this, Janet served at BMC Software, Inc. for almost 13 years, in roles including Director of International Tax & Planning and Senior Director, Tax.
Marriott announces new GM appointments
Marriott International has appointed four general managers across their Sydney and Melbourne portfolio, including three first-timers.
Effective from September, Bennath Evea joins Courtyard by Marriott North Ryde and Sudhir Yadav joins AC by Marriott Melbourne Southbank as first-time general managers, while Scott MacDonald makes the move from Courtyard by Marriott North Ryde to Four Points by Sheraton Sydney Central Park, and Michelle Scott joins Moxy Sydney Airport Hotel from October as a first time general manager.
Latest News
Existing investors pick up Hurtigruten for €500M
Norwegian group expedition company Hurtigruten Group has confirmed its sale to a consortium of existing investors for a sum of EUR 500m (A$811 million). The acquisition will mark the final separation of HX (Hurtigruten Expeditions) from sister company Hurtigruten. Both companies were previously part of the Hurtigruten Group. From January 2025, each business will exist […]
Jetstar launches cyber Monday sale with Sydney to Byron from $35
If you're still sat at your desk and not on a flight to Byron, then what are you doing with your life?
The Aussie holiday hotspot where airline ticket fraud is 2.5x more likely
Double check that ticket before you click on the 'buy' button.
GALLERY: Travel industry gathers in Sydney for Moana 2 screening
We know this event certainly helped the mums and dads of the travel industry earn some brownie points.
G Adventures reveals 2025 ‘Where to Travel’ list
If you needed any inspo on where to travel in 2025, then this is the list for you!
Brand USA partners with Luxury Escapes, takes over Chadstone Store for Thanksgiving Event
Between Black Friday and all the Thanksgiving events, we're starting to feel very American.
Defying Convention to Deepen Connections: Booking.com’s 9 2025 travel predictions
Here at TW we appreciate this nod to the Wicked film. If you haven't seen it - run don't walk.
Collette’s Black Friday Deals Extended to 11th December!
Black Friday is no longer a day. It is an entire period.
nib Travel launches ‘Holiday Hustle’ agent incentive
'Tis the season to be rewarded. This is the type of Christmas gift we like.
Celestyal F1 Doha trip offers triple treat for travel advisors and destination managers
Seeing Piastri snatch third almost made us want to jump onboard again for the next race.
Celestyal Journey debut and F1 race mark busiest week in Qatar since 2022 World Cup
A feast of options for cruise, fight and motor racing fans. It's a hot destination - literally.
Turkish Airlines touches down at Sydney Airport
It's been years in the making, and unfortunately this planeload of travellers arrived on a rainy Sydney evening.
Qatar Airways has partnered with tennis star Novak Djokovic as wellness advisor
Is Novak the GOAT? It's up for debate, but his new deal with Qatar certainly isn't.
ACCC gives interim approval for Virgin Australia and Qatar Airways to launch 28 new flights to Doha
After having its bid rejected last year, Qatar, it appears, has had the last laugh.
NSW Tourism Association announces 2024 Awards winners
The NSW Tourism Association has announced the winners of the NSW Tourism Awards 2024 at a gala event at the Star Sydney. The evening celebrated the tourism and hospitality sectors in NSW, which are delivering world-class visitor experience that growing the NSW visitor economy. Winners were recognised with gold, silver, and bronze awards for their […]
Scoot announces Black Friday sale deals until 30 November
We hope you make rash decisions, because you've got a day-and-a-half to capitalise on this deal.
Tasting Australia announces Journey Beyond as its new presenting partner
Seems like enough of an excuse for a Friday afternoon bonding session at the Journey Beyond offices to us!
Tourism & Transport Forum survey finds 75% Aussies to travel this summer despite cost of living
Whether it's a few quiet nights or a smart yearly budget, there's not much keeping Aussies home over summer.
Events deliver $777 million in impact for Melbourne, Geelong and beyond
Events are big business in the State of Victoria!
South Korea is becoming one of Wendy Wu Tours’ most sought-after hotspots for 2025
If Wendy's calling it, we think it's a good idea to follow her lead.
Madame Tussauds Sydney honours the Irwin’s with new figures of Steve and Robert
When we saw this news, one thing came to mind. Crickey! That's a great Friday yarn.
Aviation’s answer to Shark Tank? Emirates hosts three-city pilot recruitment show
A great opportunity for anyone who knows they want to be a pilot. Not us, we will remain passenger princesses.
Cruise Month delivers best ever results, CLIA says
The proof appears to be in the pudding when it comes to Cruise Month... See you in October!
Korea strengthens MICE play with new convention centres
Okay, here us out. What about a Squid Games-themed conference!? We'll see ourselves out.
Women in Travel: Europ Assistance ANZ CEO Anna Gladman on embracing opportunities
Can you believe we are less than a week away!? We're just a bit excited!
European Union green lights Korean Air x Asiana Air merger
Our aviation stories have been largely red lights recently, but here's a nice change up.
Crown Resorts to house new Golden Century restaurant and Icebergs Harbour Bar
An old inner-city favourite and an Eastern Suburbs hotspot to open at the Crown, seems like a winner to us.
Australian Airports Association welcomes Labor’s approval of Sydney Airport slot management reform
Sydney Airport is no doubt getting its ducks in a row before the cities much anticipated second airport arrives.
Visit USA brings the travel industry together for annual Thanksgiving breakfast
If you kick your morning event off with Mimosas, you're sure to have an happy crowd, or at least happy TW team.
Emirates officially unveils its first A350 aircraft
For the first day of Christmas Emirates gave to me, a brand new Airbus A350!
Major events shape Accor success as new openings promise even more
Now that Taylor Swift and Coldplay have been and gone, who's going to do the numbers for Accor in 2025?
Webjet taken to federal court over allegedly misleading consumers over hidden flight fees
The latest instalment in the Webjet saga has landed.
Abu Dhabi solidifies status as a premier cultural and socialhub
With our editor in Abu Dhabi as we file, we hope he remembered his sunscreen, and some ear plugs for the F1!
Solomon Island braces for 2024 Oceania Rugby Sevens Tournament
If there is one thing that unites everyone from everywhere, it is sport.
Stuba invites VIP partners to five fun filled days in Fiji
Whether they were exploring Fiji, checking out new hotels or relaxing by the pool, we're sure there were no complaints!
Salter Brothers Hospitality redefines Australian luxury with new brand identity
Much to the dismay of the pepper sisters...