International Rail rolls out new company-wide trade booking platform

Rocky Mountaineer train locomotive in Jasper national park with Edith Cavell mountain, Jasper Train station, Canada.
Edited by Travel Weekly


International Rail has fully rolled out its new company trade booking platform for agents after soft launching the service earlier this year.

The platform has helped the business scale quickly in line with demand.

In the last 18 months international rail has grown from six to 26 local support team members and triple revenue growth

“By incorporating an offline/complex rail itineraries component, the booking experience becomes significantly smoother from the time a quote or booking is requested until receipt of the tickets,” International Rail owner and managing director Jonathan Hume.

Also new is the live-chat service on the website, by which travel advisors communicate with a local team member (no robots!) which is a game-changer for answering quick queries.

The new state-of-the-art platform offers agents new convenient and innovative features such as viewing and tracking bookings to keep up to date with the booking process, make credit card payments and access tickets all online and accelerating the process for agents.

Agents also have access to a customer-friendly PDF attachment with the train/ferry itinerary without pricing or commission showing to clients to seek approval of the itinerary.

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