Norwegian Air poetry war goes viral

By Hannah Edensor

Social media is a wonderful thing.

It allows us to share photos of our food, watch videos of animals doing weird and wonderful things, and look at clothing we’ll never be able to afford.

But on top of these things, it’s also offered people something else, a way of contacting big companies on a public stage.

In fact, our news feeds are often clogged up with do-gooders writing posts to big brands about something awful theyve done, usually to no avail.

However, this latest example is a little different.

Gus Dolding, a passenger on Norwegian Air, took to Facebook to criticise the airline’s extra fees to change his name on a booking.

Though, rather than using the normal format to do so – a long, very wordy complaint – Dolding opted for a classical approach.

Poetry.

Posting to the airline’s Facebook, Dolding wrote:

Why can’t you be fair
Norwegian Air
No headphones do you include
Nine hours with no free food

The stress of a sixty quid bag
Would make the plumpest of mammories sag
Aviational scandals from Scandinavian vandals
You’re a disgrace to the Norwegian flag

And Kiwi.com you’re just as bad
Helping these rogues as there’s money to be had
Is it hard to operate with decency?
To cooperate and offer leniency?

I admit it was wrong to put his first name as Bill
William Edward Gabriel, the seat who’s bum will fill
One hundred and twenty euros for what?
For two minutes of typing that’s rather a lot

Why can’t you be fair
Norwegian Air
Just skip that amendment fee
And just let us change it for free

gus

Not bad hey?

Besides the handful of spelling errors of course.

After garnering a fair share of ‘likes’, Norwegian Air responded.

In a poem, no less.

norwegian

What happened next? You guessed it.

Gus replied back, in a poem.

gus1

Speaking to The Independent a Norwegian spokesperson said: “Our customer care team are on hand to support more than 33 million passengers flying with Norwegian each year, and this poem shows they are also a flexible, clever and creative group of people.

“We’re delighted to resolve the customer’s issue in a playful way which shows that a little light-heartedness can go a long way.”

Advertise with us

Email the Travel Weekly team at traveldesk@travelweekly.com.au

airline aviation facebook laugh norwegian air poem poetry Ticket