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6 September, 2024

Oceania Cruises unveils new brand value promise, ‘Your World Included’, to all guests

Edited by Travel Weekly

Culinary- and destination-focused cruise line, Oceania Cruises, has unveiled its ‘Your World Included’ featuring an updated selection of always included amenities.

The new offer cements the brand’s promise of ‘Your World, Your Way’ branding and as part of it, all guests will receive included shipboard gratuities for stateroom attendants, butlers, and dining waitstaff automatically in their cruise fare.

Gratuities are in addition to other Your World Included amenities such as: dining at all gourmet specialty restaurants; soft drinks, juices, specialty coffees and teas; still and sparkling Vero Water; unlimited Starlink Wi-Fi; in-room dining; fruit smoothies, gelato and artisan ice cream; group fitness classes; and laundry services.

The updated inclusions begin on 1 October 2024 for all new reservations on sailings departing on or after 1 January 2025. The line’s current simply MORE offering ends on September 2024.

The change follows guest feedback and highlights their desire for global guest inclusions focused on what mattered most. At the top of their list was always included gratuities for all guests.

Oceania Cruises president, Frank A. Del Rio, said: “Oceania Cruises’ promise to show our guests Your World. Your Way has been at the heart of our business since we launched more than 20 years ago. The change has come following feedback from guests, highlighting that they would prefer that we include amenities valued by all versus amenities valued by some.

“Not surprisingly, our guests place the greatest value on our core inclusions such as free specialty dining and free WiFi; including gratuities creates the richest possible array of amenities and benefits for our guests globally. It also gives us a clearly defined position in the cruise sector as the leading ultra-premium line of choice, offering outsized value to our guests.”

Based on a 10-day cruise, guests will receive always included amenities valued at more than USD 1,800 (around AUD 2,675) per stateroom. This figure is based on average charges made for gratuities, WiFi, non-alcoholic beverage packages, and specialty dining reservations.

Del Rio added: “Here at Oceania Cruises, we’ve always been renowned for our warm and authentic service; it’s part of the intangible magic of sailing on board one of our small, luxurious ships. I’m delighted that we are adding in gratuities for all guests, as our dedicated onboard team is working for guests’ smiles – not their tip. Making every interaction with our guests count is our service culture mantra.”

The amenities include:

Gourmet Specialty Restaurants: A variety of distinctive, open-seating restaurants, all at no additional charge.
In-Suite and In-Stateroom Dining: Our hot and cold in-room dining selections are sublime and complimentary.
Unlimited WiFi: Starlinkconnectivity affords much quicker upload and download speeds.
Soft drinks, Specialty Coffees & Teas: Whether at a restaurant, lounge or Baristas coffee bar, it’s always free.
Still & Sparkling Vero Water: Unlimited, eco-friendly and great tasting, the gold standard of still and sparkling water.
Juices, Smoothies & Gourmet Ice Cream: Cold-pressed juices, fruit smoothies, homemade gelato and gourmet ice creams are always included.
Group Fitness Classes: Choose from a selection of free classes at Aquamar Spa and Vitality Center.
Laundry Services: Free launderettes included along with laundry services and pressing for Concierge and Suite levels.
Shipboard Gratuities.

Guests can personalise their cruise holiday experience with extras such as transfers, shore excursions, or a beverage package, to be added according to preference.

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