Passengers trapped on plane for six hours without food or water

Passengers trapped on plane for six hours without food or water

Roughly 200 passengers on board a Ryanair flight have been left stranded on the plane for more than six hours without any food, water or information due to a snowstorm.

The flight, which was due to fly to Madrid on Sunday, had to remain on the tarmac at Vaclav Havel Airport in the Czech Republic capital of Prague, while the snowstorm worsened.

According to media reports and social media posts, passengers went without water, food or any information from staff during the six-hour wait, with some suffering anxiety attacks, and others complaining that they had to endure a temperature of around minus-10 degrees Celsius on board.

Passengers were finally allowed to disembark the plane after more than six hours onto the snow-covered tarmac, before being moved to another flight the following day.

A statement issued by Ryanair on Monday morning said that snow at the Prague airport and slow de-icing services were to blame for the delay.

“One of our flights has been cancelled, as the crew went out of hours,” the statement said.

“All customers have been provided with hotel accommodation and the flight will operate tomorrow.

“We apologies to impacted customers and we are working hard to operate all flights as normal.”

However, it appears the same passengers suffered yet another delay the following day on their way to Madrid:

Email the Travel Weekly team at traveldesk@travelweekly.com.au

    Latest comments
    1. Boycott RyanAir until they do something about their communications policy to delayed flights. Other LCCs here in Asia are not much better – looking at you AirAsia. It’s a toss-up who is worse. I’m in the travel industry (www.japantravel.com) and am ashamed to see companies treat their customers this way. Totally unnecessary.

madrid passengers prague ryanair Vaclav Havel Airport

Latest News

  • Sustainability
  • Wholesalers

The Intrepid Foundation launches appeal to support Northern Vietnamese communities following Typhoon Yagi

Intrepid Travel has launched an emergency appeal through its not-for-profit, The Intrepid Foundation, to support impacted communities in Northern Vietnam following Typhoon Yagi, which made landfall on 7 September, 2024. All funds raised through the appeal will go directly to grassroots organisation Blue Dragon Children’s Foundation, to provide immediate relief to thousands without shelter, food […]

  • Aviation

Philippine Airlines and VietJet look to community connection near Western Sydney Airport

Both Philippine Airlines and VietJet will explore services from Western Sydney Airport with the airport’s proximity to the Filipino and Vietnamese diaspora in Sydney potentially beneficial to both carriers. Philippine Airlines VP revenue management and commercial planning Alex Featherstone, speaking at the CAPA Airline Leader Summit Australia Pacific, said the carrier would “explore” the potential […]

  • Tourism

Australian Cycle Tours adds new cycle trip to the Murray to the Mountains Rail Trail

Australian Cycle Tours has added a new, extended cycle trip that includes all sections of the popular Murray to the Mountains Rail Trail. The new trip commences in Beechworth with the first two days cycling with a transfer back to Beechworth, before continuing to Myrtleford and Bright, with a cycle on the newest sections of […]

  • Events
  • News

Anangu Communities Foundation raises $75,000 at its third annual Sydney fundraiser

Generous supporters gathered at the Sofitel Sydney Darling Harbour for the third annual Anangu Communities Foundation Sydney fundraiser to help raise $75,000. Voyages Indigenous Tourism Australia administers the Foundation which so far has funded over $3 million in projects to support Anangu communities of Central Australia with a focus on building community capacity in healthcare, […]

  • News
  • Travel Agents

‘Virtuoso on Tour’ photos: Virtuoso showcases its best to agent base

Virtuoso hosted its second annual Virtuoso On Tour,  a destinations event at the ICC in Sydney showcasing tour operators, tourism boards and more to its agent family. The event is designed for travel agency members in Australia and New Zealand to network with Virtuoso partners across the globe. It housed six destination-themed pavilions (Australia & […]