Qantas scam warning: ACCC alert over false claims to help get payments back

Qantas scam warning: ACCC alert over false claims to help get payments back

The ACCC says scammers are calling people, falsely claiming they will help them get payments back following publicity about a Federal Court ruling that ordered the carrier pay $100m in penalties and refund customers for misleading consumers.

On 5 May 2024 Qantas gave an undertaking to the ACCC that it would pay about $20 million to consumers who purchased tickets on flights that Qantas had already decided to cancel, or in some cases who were re-accommodated on those flights after their original flights were cancelled.

These payments are on top of any remedies these consumers already received from Qantas, such as alternative flights or refunds. Consumers are encouraged to follow the steps outlined below to check if they are eligible for a payment.

But the ACC has now warned that scammers may be using the original ACCC media release about Qantas refunds to convince consumers that it is real.

“If you receive a call from anyone offering to help you with a payment or refund, hang up immediately,” the ACCC said.

“Never give personal information to anyone calling you out of the blue, never give access to your computer or bank account and never click on a link in a text message or open an attachment in an email if you were not expecting the text or email. If you have given information to a scammer or lost money, contact your bank immediately.”

The ACCC has also asked anyone who is contacted by scammers to report it to Scamwatch.

Email the Travel Weekly team at traveldesk@travelweekly.com.au

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