SITA revolutionises traveller experience at Shanghai Pudong International Airport

SITA revolutionises traveller experience at Shanghai Pudong International Airport
Edited by Travel Weekly


SITA, provider of air transport technology solutions, is set to install state-of-the-art passenger verification and check-in solutions at Shanghai Pudong International Airport.

These new terminals are expected to greatly enhance traveller experience through the airport. The partnership with SITA will bring common-use self-service bag drops (SBD) and kiosks for foreign airlines and their passengers to make the journey through the terminal easier and more efficient.

Pudong Airport is the busiest international hub in China, with half of its total passenger traffic made up of international travellers, and as more international routes reopen, that number is expected to rise.

SITA has deployed 52 kiosks and 14 SBDs across the airport to meet the need for faster and easier operations at the airport. It allows passengers to independently check in early before counters open, avoid long queues, and beat congestion with seamless check-in and verification.

“As air travel booms globally, and airports see a massive surge in travelers, there is an increased need for technology that can speed up the boarding process, reducing delays and traffic for passengers,” SITA APAC president, Sumesh Patel, said.

“With this collaboration, Pudong Airport gains SITA’s leading self-service solutions, tailored to bring a streamlined journey to international travelers at Pudong Airport. As always, we are committed to optimising the global passenger experience with exceptional technology-driven solutions.”

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