The travel industry’s biggest failures
2017 is three quarters of the way through, so we thought there’s no better time than to relive some of the industry’s greatest mistakes, the good, the bad and the ugly versions.
From the real crackers, which even the best PR team struggle to recover from, to the ones that shape you as a person and give your career a game-changing push in the right direction, failure is everywhere.
And who knows, sometimes it might just be enough to turn you into a raging success.
Let’s relive the biggest stuff-ups here.
1. United Airlines
We couldn’t have a list of industry mistakes and not include United. Not only did they quickly become known for dragging a passenger off an overbooked flight, but they also refused to let girls in leggings to board the plane, were the centre of attention when a world famous bunny died in their care, flew people to wrong destinations, and much more.
And at the end of it all, people just wanted them to own up, accept responsibility of their mistakes (which they eventually did), and try their hardest to be better.
Maybe next year.
2. The World Islands, Dubai
When something succeeds, it’s common for the people behind it to get excited and try a second round? Some call it greed.
In the case of the World Islands in Dubai, it was a complete failure.
Off the back of the success of Dubai’s Palm, a man-made island designed to look like a tree, the wealthy emirate decided to try and create a number of man-made islands – 300 islands representing the world’s countries, to be exact.
Work began in 2003, with the purpose being to sell each ‘country’ to wealthy buyers so they could load them up with their own properties, attractions, etc.
But then the 2008 financial crisis hit, and construction on the World Islands ceased, with more than half already sold, but left abandoned in the wake of the crisis.
Then, in 2011, it was reported that some of the islands were actually sinking as a result of erosion, and legal cases were lodged against the state-owned company, Dubai World, the people behind the project.
They ended up needing to be bailed out of billions of dollars of debt in 2009, and despite some work on a few islands resuming after the financial crisis died down, it was still a pretty huge kerfuffle for the travel industry.
3. Brandenburg airport – Berlin, Germany
Hoo boy, if there was ever a travel industry screw up, it’s this airport.
The airport was set to open in 2012, touted as this incredible, modern-day marvel for aviation hubs, and to replace Berlin’s Schonefeld and Tegel hubs.
But less than a month before the grand opening, the date was delayed, and despite numerous new dates proposed to open the airport, it remains closed to this day, with rumours it might open in 2019.
Airlines had already scheduled to re-route all their fights to Berlin Brandenburg when the project was delayed, with money troubles another sign of poor organisation. Originally with a budget of £900 million (around AU$1,467,630,000), it went way over budget to £2.8billion (what even is this figure in AUD?!).
It was set to be the one of the busiest in Europe with estimates of 27 million annual passengers.
4. Qatar Business stuff-up
Ok, so this is hardly one of travel’s biggest failures, BUT it was a fantastic example of how a brand can make a colossal mistake, big, huge, and still come out a winner.
Qatar mistakenly released a Business Class airfare of $700 for a return flight from Vietnam to the United States. When they realised the mistake, it was too late, with a few thousand people having booked or reserved the airfare.
Qatar refused to become one of those terrible take-back airlines, honouring it’s mistaken business class fares for the few thousand who either booked a ticket or had a ticket on hold.
And it came to much praise from passengers – both those who’d snapped up the failed airfare, and those who just thought it was a decent move by the airline.
5. Wonderland Amusement Park, Beijing
China’s Wonderland – set to be their answer to Disneyland – is nothing more than a creepy Ghost Town on the outskirts of Beijing, over 15 years after it was built.
Construction on the site came to an end in 1998 due to a dispute between developers and landowners, with a corruption scandal thrown in for good measure.
As a result, the project lost its financial backing, and what was meant to be the biggest amusement park in Asia is now nothing more than an abandoned city of ruins.
6. Ryugyong Hotel – Pyongyang, North Korea
It;s known as the ‘Hotel of Doom’, but the Ryugyong Hotel was actually meant to open in 1988, but currently stands as the tallest unoccupied building in the world, according to the Guinness Book of Records.
The project went way over budget, with construction slowing right down, before finally stopping altogether in 1992, after the collapse of the Soviet Union.
Then in 2008 construction kicked off again, but despite those working on it promising a 2013 opening date plus the arrival of an Egyptian developer, the project ground to a halt once again and still remains both closed and empty today.
How you can learn from travel’s mistakes
Keen to get your hands on a step by step guide to learning from these mistakes and becoming travel’s next success story?
- Jump onto the Travel DAZE website here.
- Check out our incredible line-up of speakers here.
- Score a cheeky discount on tickets by emailing hannah@travelweekly.com.au.
- Attend Travel DAZE for all the speakers presentations, coffee, food, AND networking sesh post-event with a few beverages to give you the confidence to talk up your ideas to your industry heroes.
Be there or be square!
Latest News
Pub grub, city vibes with country feel prove a point of difference for regional tourism
Unique agricultural experiences alongside modern city-style food and beverage offerings with a side of country hospitality are becoming one of the lifelines for regional tourism, adding diversification to local businesses offerings. According to the CSIRO, the agritourism sector is on track to contribute $18.6 billion annually to the Australian economy by 2030, growing at a […]
Add regional destinations to festive staycations, say industry leaders
Gone bush may not be such a bad idea this festive season.
Azamara Cruises launches savings on select 2025 sailings
We are reliably informed that the Azamara boss will be onboard for some of this itin.
Japan, Vietnam and Indonesia are massive growth destinations for Aussies
We assure you that some of these numbers are from the TW office. Hello, is anybody there? Hello?
Celestyal launches ‘Live Your Vacation Dream’ campaign
'Put it on my tab', a great phrase in the travel lexicon. Until you get home to the bank statement. This'll help.
John Williamson to headline Big Red Sunset Concert in Birdsville
Hey, true blue, don't say you've gone. We are glad this event didn't knock off for a smoko for good.
Pacific carriers set to jump at PNG opportunity as NRL announces latest expansion
There will be some big parties in PNG tonight to celebrate the arrival of its NRL team, it's like Christmas come early.
Oceania Cruises announces savings for 2025/26 bookings
So many cruise options, so little time. Either we ask to extend out holidays to 8 weeks or take early retirement.
VIDEO: Author, singer and scientists rally to protect WA’s Scott Reef from drilling
Better start planning now if you want to get there via a four-hour flight, three-hour bus trip, and 18-hour boat trip.
Adrian Boccia promoted to GM Network Development at Helloworld Travel Limited
Woohoo! What a Kris Kringle present. We wonder what else is under the tree.
Etihad Airways doubles down after second Design Airline of the Year award
The old turn left to inspect the amenities kit hasn't worked for us in the past, so we don't expect it to in future.
Trilogy Hotels to operate Marriott’s first Northern Territory hotel
Things are heating up in the NT and it's not just the temperature... We hear there's a new chilli sauce at the market!
Parrtjima – A Festival in Light returns to Alice Springs
World's oldest continuous culture using s high-tech light installation, what's not to love.
Virgin Voyages celebrates record-breaking sales and revenue growth
An Annual Pass on a Virgin Voyage? Our ears and liver hurt just thinking about that one.
CLIA welcomes 100 new members at Hong Kong workshop
The CLIA clique gets larger at Hong Kong's fancy cruise terminal, once a clapped-out airport when we lived there!
Landmark VA flights to Doha on sale today set to shake up Australian aviation
These boarding passed will be a piece of aviation history, and at less than $2k, are going to be snapped up.
Hot tickets for Jetstar’s new flight from Sydney to Vanuatu
Just 3.5 hours from Sydney, Vanuatu is one of those destination duplications we should be thinking about.
Alluna Motel, Armidale undergoes reimagining with Choice Hotels Asia-Pac
A little bit of country comfort is fine, but we like our modern conveniences, and a little style as well.
Ingenia Holiday Parks powers its very own EV Superhighway throughout NSW
Who was the bright spark (pun intended) who didn't plan to put chargers in ahead of the EV boom.
Warrawong on the Darling’s new ownership and summer savings
Outback holiday retreat, Warrawong on the Darling, has new owners marking a new era for the cabin, van and camping park near Wilcannia, and released savings for summer stays and a free roast dinner on Christmas Day. Nestled by a pristine billabong on the Darling River and surrounded by sand dunes, far horizons, rugged open […]
Visit Sunshine Coast, Jetstar host Kiwi trade partners ahead of JQ Auckland-Maroochydore launch
We applaud Visit Sunshine Coast's Emily for remembering everyone's name on this jaunt.
Celebrity Cruises opens new 2026/27 sailing bookings
Highlights include its 110-night cruise, which is a good way to put a relationship to the test.
ASIC to sue REX over allegations of deceptive and misleading conduct
What's that? An Aussie airline in legal trouble again... You guessed it.
ICC Sydney team and social impact initiative triumphs at ABEA inaugural awards
Top of the tree at an inaugural awards event? Great work again from the ICC Sydney team.
Heritage Line launches 2025 early bird discount
Boutique river cruise operator, Heritage Line, has launched an early bird discount with up to US$200 (around AU$313) off on bookings for 2025. The offer is available until 31 December, making it ideal for those planning to gift a trip to someone for the holidays or for those ready to plan their 2025 vacations. The […]
Tragedy at Bali’s Ubud Monkey Forest as tree collapse kills two
A freak event claimed the lives of two tourists at the popular Ubud Monkey Forest in Bali on Tuesday afternoon local time when a large tree branch collapsed. A 32-year-old French woman and a 42-year-old Korean woman were fatally injured. At around 12:30 pm a sudden storm with strong winds and heavy rain arrived with […]
Minor Hotels expands local portfolio with Brisabane’s Queen’s Wharf Residences
This edgy new landmark in Brisbane skyline caps off a big year for the not-so-Minor Hotels group.
Fiji Airways launches new, longest and first-ever direct service to DFW in Airbus A350
Are you a fan of long flights? We don't want any answers from those who turn left...
Taylor Swift closes largest grossing music tour ever, providing huge global tourism boost
With these kind of figures, Swift is a welcome guest!
Ignite Travel Group agents say Aloha with Hawaiian Airlines famil
From surfing to hiking and the odd cocktail (we're sure), Hawaii is a bucket list famil destination for many!
Tourism in Asia and the Pacific reaches 85% of 2019 levels
One billion people travelled the world so far this year! Expect the pointy end of 2024 to get hectic.
Dorchester and Cathay Pacific advisor promotion winners enjoy luxury fam in Rome and Milan
Winners of a Dorchester Collection and Cathay Pacific travel advisor promotion enjoyed a luxury fam in Roma and Milan where they were wined and dined before enjoying a stopover in Hong Kong. The winners, Hema Desai (Spencer Travel), Ani Aladjadjian (ATPI), Mimi Romijn (Wentworth Travel), Emma Neely-Bartlett (Travel Beyond Group), Nicole Reber (Mosman Travel), Steve […]
Virgin Australia reveals tips for smooth travel as it prepares for record breaking summer season
Our tip for ensuring smooth travel is simple, go solo!
Microsoft: Aussies rack up over half a billion hours in holiday season prep
If you are a travel agent, now is the time to pitch your services!
Mackay Airport flying high for festive season
Mackay is hot right now and expected to get hotter with more Virgin flights to Brisbane.
Minister for Jobs and Tourism John Graham adds two to Destination NSW Board
The end-of-year appointments keep rolling in!