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2 July, 2019

Travel blogger claims he was “bullied” by airline staff after scathing midflight review

By Alexandra Coulton

A travel blogger claims Malaysia Airlines staff mistreated him after he posted a rather harsh midflight review.

Josh Cahill, who runs the travel blog GoTravelYourWay, was only a few hours into Malaysia Airlines MH4 from Kuala Lumpur to London when he posted to Instagram to report his flight was a “nightmare”, declaring it “the most disappointing flight of the year”.

https://www.instagram.com/p/BoGNmi-HPhx/?utm_source=ig_embed

“Very unfriendly crew (where did the amazing Malaysian hospitality go?), broken inflight entertainment (asked the crew to fix it and they never got back to me) which leaves me 13 hours without entertainment, dreadful food served on a sticky and filthy tray and on top of that I was probably assigned the worst seat on that plane… sorry @malaysiaairlines but this was/is a really poor performance,” Cahill said.

After that, Cahill claims, things started to go from bad to worse.

“After the captain was informed mid-flight by the (airline’s headquarters) about my post they asked me why I would post and complain,” Cahill told news.com.au.

“They started ignoring me then, wouldn’t offer me any water when the crew came around. They then told me I should stop filming or I won’t get served anymore.”

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Cahill said he was given permission to film on the flight by Malaysia Airlines’ social media team, as he usually does for his airline reviews.

He also claims he contacted customer service from the plane and was told they had alerted the captain so cabin crew could work on improving his flight. Instead, he said he felt “bullied and very uncomfortable” for the remainder of the flight.

“When we landed in London, there was a guy standing inside the jet bridge with a sign with my name on it. I was afraid that they would make me delete my footage,” he said, adding a manager asked to meet him at the airport and apologised. He then received a string of apology emails he described as “template”.

“I have had bad flights obviously, but that I was denied service and told off, that has never happened to me before,” he said.

“I also have never heard of a similar case.”

Travel Weekly has reached out to Malasia Airlines for comment, but is yet to receive a response.

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Email the Travel Weekly team at traveldesk@travelweekly.com.au

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