Travelport renews agreement with United, makes NDC content available to users

Travelport renews agreement with United, makes NDC content available to users
Edited by Travel Weekly


Travelport announced that it has renewed its multi-year agreement with United Airlines.

As part of the agreement, Travelport will continue to provide travel agencies around the world real-time access to United’s selection of travel content, products, and services.

Travelport will also continue to collaborate with the carrier to support United’s New Distribution Capability (NDC) initiatives and deliver a modern travel retail experience. Simplified access to United’s NDC content and servicing capabilities launched several months ago with an early adopter program and is anticipated to be available to all of Travelport’s agency customers in August. With this extended rollout, Travelport-connected agencies will be able to search, compare and book United’s NDC offers, as well as service NDC bookings, including modifications and cancellations.

While all Travelport customers will have access to United’s NDC content, agents using Travelport+ will be able to access United’s content, fares, and offerings all in one place, via the Content Curation Layer (CCL). This Travelport+ feature minimises manual tasks using powerful artificial intelligence (AI) and machine-learning (ML) capabilities to provide agents and travellers faster search responses, more relevant results, and greater accuracy.

“We’re laser-focused on modern retailing and making new content sources, like NDC, easier for travel agents. Our partnership with United Airlines provides a streamlined booking experience with simplified access to United’s dynamic offers and ancillaries to our agency network anytime, anywhere,” said Jason Clarke, chief commercial officer, Travel Partners at Travelport. 

“Our NDC solution is designed to support travel retailers with complete end-to-end servicing that goes beyond the booking process, allowing agents to easily manage trip changes on the go while offering superior levels of service to their travellers.”

Travelport’s NDC content and servicing solution for United is anticipated to first become available to all agency customers located across the US and the EMEA region in August, with access for agency customers located in countries across Latin America and the rest of the world to follow in the coming weeks.

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