Why luxury clients are opting for immersive experiences over material items

The Luxury Travel Collection’s (LTC) inaugural business owners Soiree took place on Hayman Island last week. The event saw luxury leaders gathering to find out more about the key trends shaping the industry.
The Immersion Day, held on Thursday 16 May 2024, followed the growing luxury client trend of valuing immersive experiences over material items.
Key Partners of LTC’s Global Leadership Soiree took a different approach to presenting their latest luxury offerings with Day 2 of the event dedicated to product education through immersion. Each of the 11 Partners hosted 30-minute discovery sessions with the luxury business leaders, taking advantage of activities as broad as Agave Tasting, Coffee Appreciation, Master Weaving, a Crepe Station, Tea & Scones, Detox, Site & Sip and Yoga.
Statistics show that 78 per cent of new luxury travel consumers opt to spend money on experiential activities that will create a lasting memory. This ‘conscious consumerism’ is particularly relevant for Millennial and Gen Z luxury travelers who are currently driving 100 per cent of the growth in luxury spending. These generations also tend to be more travel-oriented than any other generation, expected to fuel the industry’s growth between 2022 – 2030.
“A core requirement of any luxury travel owner is product knowledge, making Immersion Day a critical way to absorb new information about partners, as well as strengthen their connections with the senior executives of each partnering brand,” said Dani Galloway, global MD of Luxury & Independent Leisure FCTG.
“The opportunity to connect via memorable and meaningful experiences ensures maximum retention of brand knowledge for each of our business owners. And a lot of fun – which is another key element of building lasting connections,” she added.
LTC’s new Galeries de Luxe Department Store of exclusive products has been designed around the same concept of immersive experience for clients. Every one of the luxury partners joining one of the seven Galeries is committed to delivering an exceptional experience that is a signature of their brand.
Providing luxury clients with the opportunity to connect with luxury travel partners to experience their product in a meaningful, conscious way is far more likely to deliver a memorable and relatable holiday, according to Anna Burgdorf, LTC global brand & marketing director.
“LTC puts the requirements of the luxury consumer at the centre of our strategy. Although LTC is a B2B House, this nevertheless means delivering the right support tools and structures to our Members enabling them to provide the all-essential elevated experience for their client. The Island Immersion Day was a sensational way to demonstrate to both business leaders and partners just how successful the concept can be when it is purpose designed for the client’s added value. It’s all about the concept of ‘show, rather than tell’,” Burgdorf said.
The 11 Immersion partners are:
▫ AdventureWorld
▫ Collette
▫ Discova & Back Roads Touring
▫ GLOBUS Family of Brands
▫ IHG
▫ Oceania
▫ Ponant
▫ Regent
▫ Scenic
▫ Scott Dunn
▫ Viking Cruises
As well as Immersion Day there was also Leadership Day, held on Wednesday 15 May 2024. This saw a curated selection of guest presenters share their professional insights with 100 of Australia’s travel industry leaders, including members of the Luxury Travel Collection, along with senior executives of both the LTC and key luxury travel Partners.
Guest Luminaries included:
Alexandra Smart – Smart Alex. Studio (and former founder of Ginger & Smart)
Kirsten Galliott – Head of Content, Travel & Business, Editor-in-Chief QANTAS Magazine and
Travel Insider
James Kavanagh – Global Leisure CEO, Flight Centre Travel Group
Sonia Davies – CEO of Scott Dunn
Wendie Lee – Global Product Leader (Technology) FCTG Luxury & Independent Leisure
Lisa Manser – Global Director of Wellness COMO Shambhala
Latest News

WATCH: The Travel Weekly Wrap | 14 February 2025
Feel like your story should have got a run in our new video wrap? We'll be the judge of that, thanks.

Entire Travel Soirée puts the spotlight on niche travel
Niche travel is one of the hot topics at the moment, so we couldn't pass up the chance to learn more with Entire.

Happy Valentines! Jetstar launches 8 hour flash sale
Chocolate is nice, but a trip away is a lot better! You'll be in your partner's good books for months.

Chick-In, now open! KFC launches its own airline
We wonder if they are going to have a detailed plan, or, if they are just going to...WING IT!!

Travelport introduces Finnair NDC content and servicing solutions
The national carrier of the happiest country on earth knows a thing or two about NDC, just ask the team at Travelport.

Turkish Airlines confirms daily flights between Sydney-Istanbul
Ok Melbourne, you may have got in first, but Sydney is set to be the lead gateway between the two cities. Score: 1-1.

CATO opens nominations for International Women’s Day lunch ticket giveaway
With one of the Queens of last year's Olympic Games already announced, we know it's going to be one hell of a day!

Boutique luxury hotel opens in Redfern’s Wunderlich Lane
Looking at the rooftop pool, this hotel looks like its situated deep in a Thai forest rather than the concrete jungle.

Croatia Airlines unveils new and restored routes to Milan, Prague, Madrid, Bucharest and Hamburg
When routes were scrapped early in the pandemic, no one would have thought it would be five years until they returned!

Salamander Voyages launches slow sailing itinerary in Türkiye
Okay everyone, time to sing - 'We are sailing, we are sailing, we are sailing...slowly...'

EXCLUSIVE: Emirates’ Captain Emily Sidoti on why gender disparity in aviation comes down to education
Emily is challenging stereotypes and inspiring a younger generation of women to earn their stripes.

Tura Turizm joins World Travel & Trade Council to promote tourism in Türkiye
Should we wind up on a famil in Türkiye, we're making sure to get on one of the famed hot air balloons tours!

Can you guess the world’s top spa destination?
If they ever need anyone to come and try the facilities for them, we are free most weekdays and weekends.

Qatar Airways wins big at Cellars in the Sky Awards
They say you feel the effect of alcohol faster in the sky... Only one way to find out.

Klook hosts inaugural Partner Awards with Tourism Australia’s Pip Harrison as special guest
As Pip said, when people come to Australia they do so for the experiences not their hotel's sheet thread count.

APT Travel Group launches early release of 2026 Canada and Alaska Holidays
For anyone with clients craving an icy getaway, APT is serving up some steals right now.

Film, photography and so much more to explore this year in Berlin
Often known for its grungy aesthetics, or perhaps a currywurst stall, there's so much more on offer this year in Berlin.

TravelManagers welcomes two new directors to HOTA Board
We wish Narendra and Judith the best of luck in trying to remember the rest of the Boards' names.

Tauck celebrates 100 years of hosting travellers around the globe
Tauck would only ever celebrate its 100th birthday in pure style - and Italy is just that!

Travelglobe unveils exclusive food tour with MasterChef’s Kirsten Tibballs
Fancy brushing up on your skills making delicious chocolate and pastry-based treats? Meet us on this tour!

Fiji Airways to bring South Australians closer to paradise with third weekly flight from Adelaide in April
South Australians might say they're already in Paradise, but how can they be sure without checking Fiji out?

Bookings for Vanuatu surge with Aussies ready to support earthquake-struck tourism hotspot
In times like those Vanuatu is surfacing from, the tourism dollar goes a long way and Aussies aren't holding back.

Bullo River Station shares its first ever sustainability report
If you would like to be inspired to be a little more green, then check out what Bullo River Station is up to.

‘Fortune favours the bold’: luxury brand leader Anna Burgdorf departs Flight Centre after 6 years
Time for a pop quiz - who first came up with above quote? Was it A) Virgil B) Shakespeare or C) Aristotle?

Cruise Guru unveils Channel Nine show featuring Ponant, Viking, NCL and more
A little offended that we weren't invited on as the 'Cruise Guru' ourselves, but we'll be tuning in regardless.

Explore Worldwide gives agents a chance to win an exclusive Sri Lanka famil
It's like finding a ticket in Charlie and the Chocolate Factory! And the prize is even better than unlimited sweets.

Heathrow Airport to upgrade operations as part of multi-billion-pound cash injection
We're usually a bit scared of injections, however a 'cash injection' is one we would welcome with both arms (literally).

Club Med announces Manveer Ramdhian as new MICE manager in Pacific
Rest-assured, being a MICE manager has nothing to do with our furry little friends.

Sydney Airport welcomes daily flights from Hong Kong Airlines
To top it all off, it looks like the representatives scored a cracker of a day for the celebratory photo!

Collette’s Karen Deveson on what Aussies really want from luxury
For Aussies, we're a little bit more laid back when it comes to luxury. No gold-plated cars for us, thanks!

Intrepid Travel partners with Helloworld Travel for exclusive food tour with Luke Nguyen
Vietnamese is one of our favourite cuisines, so we're headed to the Bánh mì shop for lunch in celebration.

Quark Expeditions opens its Antarctic 2026/27 season
You'd have to be Quarking mad to not have a trip like this on your bucket list.

Federal government to purchase REX Airlines if no buyers arise, Albanese says
News that is sure to ruffle some feathers in the offices of competing airlines this morning, but we're all for it!

Topdeck discounts select 2025-26 trips with up to $1,000 off
Knowing my Gen Z sister, that $1,000 saved would be headed straight to the shopping fund.

Windstar Cruises unveils ‘Basil + Bamboo’ on Star Seeker yacht
Don't worry, we're talking about a restaurant here, not the materials used to build the stunning yacht.

Captain Cook Cruises celebrates 55 years of excellence on the water in the habour city
With a view like Sydney Harbour as your office this would be a hard job to leave.