Booking.com customers have been warned that their personal information may have been accessed by ‘unauthorised third parties’ in the latest data breach to rock the travel retailer.
The popular reservation platform confirmed on Monday that hackers had accessed some customers’ personal data including names, email addresses, phone numbers and booking details.
In an email to affected customers, Booking.com said that information associated with a previous reservation, and anything that they had shared with accommodation providers had been breached.
A spokesperson for Booking.com said that security measures had been put in place to contain the issue.
“At Booking.com, we are dedicated to the security and data protection of our guests. We recently noticed some suspicious activity involving unauthorised third parties being able to access some of our guests’ booking information.
“Upon discovering the activity, we took action to contain the issue. We have updated the PIN number for these reservations and informed our guests. We can confirm that financial information was not accessed from Booking.com’s systems.”
Headquartered in Amsterdam, the company hosts more than 30 million accommodation listings worldwide. The latest incident comes after Booking.com reported a 900 per cent increase in travel scams from 2023 to 2024.
Protecting travel plans
Former FBI agent Adam Marré said that this incident is an example of how situations can quickly evolve beyond an initial breach.
