Indonesian travel agency, Bayu Buana Travel Services, has renewed its partnership with Amadeus.
With access to the Amadeus Travel Platform, the agency will be able to give its customers a wide array of travel options, including NDC content from airlines, as well as offers from hotels, cruise ships, transfer companies, and in-destination content from around the world. It helps ensure a fully personalised trip and a great deal every time.
Amadeus’ leading technology solutions, including advanced APIs, incredible travel search capabilities, AI-powered solutions, and next-generation payment technology enables Bayu Buana travel agents to work more efficiently to focus on providing the best customer service.
Founded in 1972, Bayu Buana was the first travel agency listed on the Jakarta Stock Exchange. It has 500 employees spread across 22 branches throughout the country and is one of the most established and ambitious travel agencies in Indonesia.
Bayu Buana Travel Services president director, Agustinus Pake Seko, said: “Indonesians have trusted us for more than five decades because Bayu Buana is committed to customer service and providing the best experience for travelers every time they come to us. We are proud of this longstanding legacy. With this new partnership with Amadeus, we are protecting our hard-won reputation by ensuring that we can give travelers even more options, and even better customer service well into the future.”
Asia Pacific travel unit & managing director executive vice president, Javier Laforgue, added: “Much like Bayu Buana, Amadeus knows that excellent customer service requires a constant commitment to innovation and collaboration. We are proud to be chosen as a trusted partner by a company as well-established as Bayu Buana. At Amadeus, we continue to invest in some of the best travel technology on the market to make travel easier, more personalized, and enjoyable than ever before.”
