Brisbane Airport has chosen Amadeus as part of its $5 billion Future BNE transformation designed to provide an exceptional airport experience and prepare the region for 2032 and beyond.
The project includes planning for a third terminal as well as extensive modernisation of its existing domestic and international terminals.
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Passenger processing technology moves to the cloud with the introduction of Amadeus’ Airport Cloud Use Service to power more than 300 agent assisted check-in desks across both terminals, facilitating easier connection and common use capabilities for its airline partners.
The airport will also move away from legacy technology to embrace around 100 new self-service bag drop units and more than 260 self-service check-in kiosks from Amadeus.
“The first new-generation check-in row is already up and running, and the feedback from travellers and airline staff has been fantastic,” Brisbane Airport CEO, Gert-Jan de Graaf, said. “It’s a giant leap from the 1990s to now.”
The new technology enables Brisbane Airport to reduce queues, and passengers to choose between a smooth self-service or agent-led experience, powered by reliable technology that removes friction at check-in and bag drop.
“Brisbane is a great example of an airport with a long-term transformation strategy that places the traveller at the heart of the experience,” Amadeus airport & airline operations vice president, Sarah Samuel, added.
“With flexible cloud infrastructure and advanced self-service options the technology foundations are being laid so Brisbane can offer passengers an outstanding experience for years to come.”
