Carnival appoints new local key account manager, plus adds new Queensland BDM role

Carnival Cruise Line has announced seasoned team member Sarah Miller as the new Australian key account manager, plus it will add a new Queensland business development manager to drive growth in 2025.

Miller will focus on deepening relationships with key accounts, leveraging her proven expertise and success over six years of service with the line.

“Sarah’s new role reflects our ongoing commitment to recognising and developing talent within our team,” said Carnival Cruise Line Australia, national sales manager Mark Richards.

“Her incredible results, drive, and strategic mindset have made her a standout performer. We’re confident Sarah will take our key accounts to the next level, ensuring our travel agent partners continue to thrive.”

To further support travel agents and prepare for increasing demand in 2025 and beyond, Carnival Cruise Line is expanding its salesforce by appointing a new BDM for Queensland. This new role will focus on providing targeted support for travel agents in the region, delivering tailored resources and on-the-ground assistance to help agents maximise opportunities across Carnival’s expanding fleet and product offerings.

“Our travel agent partners are at the heart of what we do,” added Richards. “By adding more resources to Queensland, we are doubling down on our efforts to support agents and meet the growing interest from Australian travellers. With Sarah’s role and the new BDM, we are well-positioned to make 2025 a year of even greater success for everyone involved.”

These initiatives come at an exciting time for Carnival Cruise Line, as it gears up to integrate two additional ships from the now-defunct P&O Cruises Australia in 2025, expanding the fleet to three ships sailing year-round from Sydney and Brisbane and a seasonal deployment with Carnival Luminosa based in Brisbane.