Air New Zealand has successfully trialled a new digital identity system designed to reduce repeated passport checks and streamline travel processes.
The technology allows travellers to add their passport information to the Air NZ app, securely share verified identity information at online check-in and then use that information to support biometric verification facial scanning at select touchpoints across their journey.
The March pilot involved participants travelling return from Auckland to Hong Kong and integrated the digital New Zealand Traveller Declaration (NZTD).
If put into practice the new technology will mean travellers do not need to repeatedly present documents. Live facial scans would instead be matched to a passport image securely shared from the traveller’s digital wallet.
Air New Zealand chief customer and digital officer Jeremy O’Brien said the trial marks an important step toward a simpler, more connected travel experience.
“Our ambition is to make travel easier from start to finish. That means fewer document checks, less time queueing and a smoother experience overall.
“This trial shows how digital identity could help create a more seamless journey, while also improving security through encrypted data and customer-controlled information sharing,” he said.
Streamlining airport processes
Privacy and consent are central concerns of the trial and essential airport security protocols are maintained throughout the process.
Travellers will remain in control of their information and can designated when, how and with whom it is shared.
The airline is working closely with government agencies and industry partners to develop the technology, and will share insights from the trial with global aviation bodies, including the International Air Transport Association.
Following the initial trial’s success, Air New Zealand will explore options to test the technology across different ports, with Australia a key focus for the next phase.
