The Cruise Team, a Helloworld division, will launch a dedicated team offshore unit to assist with growing demand in the Australian cruise sector.
A dedicated Philippines-based team from June will support “Cruise Experts” in Melbourne, Sydney and Perth in some off phone activity including administration tasks, but the company says there has been no impact on any Australian roles with the expansion of resources.
“This investment provides much needed support for our existing team of experts as we move to capitalise on the rapidly growing demand for cruise,” Helloworld’s head of wholesale, Peter Egglestone said.
“This partnership will assist us to drive further improvements to our average response times and gives us greater flexibility to respond more efficiently to the peaks and troughs of the market throughout the year.”
