A recent customer who flew business class from Oslo to Dubai has slammed Emirates for a ‘disgusting’ business class service that cost $3,240.
“They advertise this fancy product – the 777 or the A380 – and this plane I got on was absolutely disgusting,” 20 year-old Brodie Chapman told the Daily Mail Australia.
“It’s a plane they don’t advertise – it was around 23 years old. None of the services they advertise or offer were available.
“The seats were grubby, there were socks stuck down the side of my chair, it didn’t recline properly, one of the screens didn’t work, there were stains on the seat.”
This is the second time in recent months that Emirates has been under fire for poor business class seats having been forced to pay a New Zealand passenger A$12,654 following a ruling from the New Zealand Disputes Tribunal.
A statement from the airline read, “Emirates stands by its high-quality products and services, and we are currently delivering a multibillion-dollar retrofit program on our Airbus A380 and Boeing 777 aircraft, as part of our commitment to ensure that customers ‘Fly Better’ for years to come.”
“Our Customer Affairs and Service Audit team takes all feedback seriously and has been diligently handling this case.”
“The team has since been in touch with the customer, however as this case is now pending litigation, we will not be offering any additional comment.”
