FCM appoints Suzannah Randerson as its new regional GM (NSW)

Flight Centre Travel Group (FCTG) has today announced Suzannah Randerson as its new (NSW) regional general manager of FCM.

Randerson has extensive experience across multiple FCTG businesses starting as a travel consultant before shifting to Stage & Screen and has spent 11 years working for FCM Travel.

Global FCM COO/Flight Centre Corporate MD for ANZ Melissa Elf said the company was thrilled to
announce the appointment of Suzannah Randerson to lead the New South Wales business.

“It’s a pleasure to announce Suzannah Randerson as the NSW Regional General Manager for FCM,” she said.

“We’re very excited to have her take this step up within the business and to have her as part of the
FCM Senior Leadership team.

“Suzannah is no stranger to the FCM business and has most recently been an Account Manager
looking after many of our key large market customers.

“She is very familiar to the team and history of many of our customers in NSW.

“She is another perfect example of our Brightness of Future culture, having stepped through several roles within the business, always with a drive to advance her career.

“We’re so proud of this culture we’ve built, and we all work very hard to foster this across the whole Group.

“It’s been recognised with Great Places to Work Certification, which recognises employers like FCTG which creates an outstanding employee experience.

Randerson said she could not be more proud to lead such an experienced and passionate team of travel experts.

“The New South Wales market is incredibly important to the FCM business, as a key corporate travel hub across all business sectors,” she said.

“Throughout my career I have developed extensive experience in driving outcomes in corporate business.

“I am strongly dedicated to the local and national management of business operations and have a customer-focused approach to improving capabilities and services to customers.

“I’m eager to step into this role, and support the broader operational team driving productivity, creating a high-performance team culture, and ultimately improving travel outcomes for our customers.

“I am very much committed to delivering on operational strategy that is informed by our long, strong history, combined with the latest insights and trends.”