FCM Travel has appointed Jo Lloyd to the newly created role of chief customer officer, strengthening the corporate travel manager’s delivery of client services.
The role reflects an evolution of Lloyd’s current remit as global head of account management and FCM Consulting, and the company’s focus on ensuring customer needs and perspectives remain central to how the business grows.
Reporting directly to FCM global managing director, Melissa Elf, Lloyd will shape and lead FCM’s global customer strategy, championing the customer perspective in strategic decision-making.
“Our customers are evolving – they expect us to show up on a truly global level, bring the right product mix and sharper solutions to the table, and help them get real traction on the change they’re trying to drive in their businesses,” Elf said.
“This appointment builds on the strength we already have, while helping all of us solve harder problems and deliver value, together.”
Lloyd brings extensive experience in customer management, consulting and strategic account leadership to the role. She has developed her expertise in corporate travel over more than 15 years in a travel management company environment.
Lloyd joined FCM Travel in 2021.
“Customers want more than a supplier – they want a partner who understands their business, wherever they operate,” said Jo Lloyd, Chief Customer Officer.
“That’s exactly what this role is about – connecting the dots across FCM globally so our customers get consistency, ownership and real value. Corporate travel is changing fast, and many of our customers are facing genuinely difficult choices about how they move forward.
“I’m excited to build on the strong foundations we already have across FCM Consulting and Account Management, helping our customers navigate those decisions with confidence and embrace the future of corporate travel.”
