Helloworld Travel Mackay, Mt. Pleasant and Townsville has once again cemented its place as one of Australia’s leading travel agencies, taking home not one, but two of the industry’s highest honours at the Helloworld Travel Owners and Managers Conference (OMC) 2026 in Cairns.
The locally owned and operated business proudly received:
1. Helloworld Travel Agency of the Year (Multi Store) – Queensland (Branded)
2. Helloworld Travel Agency of the Year (Multi Store) – National (Branded)
The prestigious awards recognise outstanding performance, customer service, business excellence, and team achievement across Helloworld Travel’s national branded network.
Owners Annabel and Ben Dolphin, who also own New Farm store in Brisbane, travelled to Cairns to accept the awards during the Helloworld Travel Owners and Managers Conference, where the industry’s top-performing agencies from across Australia gathered to celebrate excellence.
Annabel Dolphin said receiving both the Queensland and National Agency of the Year awards was an incredible honour and a reflection of the dedication of the entire team.
“Being recognised as both Queensland and Australia’s Multi-Store Agency of the Year is something we are incredibly proud of. These awards belong to our entire team, whose passion, commitment, and genuine care for our clients shine through every day.
“We are also incredibly grateful to our loyal clients and the communities that continue to support our stores in Mackay, Mt. Pleasant, Townsville, and New Farm. Their trust allows us to do what we love – creating unforgettable travel experiences and achievements like this simply would not be possible without them.”
Helloworld Travel’s OMC 2026 Reward & Recognition Program celebrates outstanding achievements by owners, managers, and teams across the branded and associate networks. The awards recognise, acknowledging agencies that consistently deliver exceptional customer experiences and business success.
With four successful Helloworld Travel stores across Queensland, the Dolphins have built a reputation for exceptional service, expert travel advice, and strong community connections. The national recognition reinforces their position as one of Australia’s leading travel businesses and reflects the hard work and commitment of every member of the team.
