Upon registering for the HotelClub For Agents booking portal, many agents also register their surprise. Some are surprised at the site’s live global inventory and instant confirmation. Others at the thousands of hotels offered at market leading net rates. For many, the biggest surprise is that HotelClub has direct relationships with every listed hotel – ensuring the best experience for agent and customer alike.
The team at HotelClub For Agents is in the business of pleasant surprises. Surprising and delighting their agents is what brings their daily bread.
In the mind of HotelClub vice president, commercial, Nic Bryant, HotelClub For Agents was built on a simple formula: the ability to offer outstanding variety and rates. But Bryant attributes recent, significant growth to a unique combination of features designed with agents in mind.
“We have coverage in destinations where agents may struggle to find availability,” Bryant said.
“Our net rates give agents flexibility with their margins and can be packaged with other products for even stronger rates. Our direct relationships with hotels means agents can trust we’ll look after their customers.”
These features are winning favour the world over. The global service now has thousands of registered agents working in 15 languages and 20 currencies. HotelClub – a part of the industry-leading Orbitz Worldwide – is supporting this growth through investment in new technology and resources in the Asia Pacific and Europe. Account management teams are now on the ground in Hong Kong, China and the UK and the existing Australian team has grown. Agents and their customers can access a 24/7 support service at any stage of their journey.
These expanding teams are essential for strong agent relationships, which Bryant sees as a cornerstone of the HotelClub business.
“We view trade partnerships as vitally important to the growth of HotelClub and we continue to work closely with our travel agent partners to grow our mutual business,” Bryant added.
Making sure these relationships last requires unwavering customer service standards and a personal touch, Bryant says.
Feedback from agents themselves suggests this approach makes all the difference.
Melbourne-based Taking Off Tours, director, Isaac Reichman, said “We book because we know that if something goes wrong, we have our HotelClub For Agents support representative who is dedicated to service, extraordinarily helpful and treats us like valuable human beings. This kind of treatment is something we often do not get from some airlines, hotels or wholesalers.”
Visit www.hotelclubforagents.com for more information.
