Kempinski Hotels will upgrade its customer booking experience thanks to a new enhanced agreement with Sabre Corporation.
Sabre is behind a new Kempinski Hotels website, powering it with their state of the art SynXis Custom Booking Engine.
Through this solution, Kempinski Hotels has been able to create its own bespoke user design and experience, with features including soft date availability search, upsell capability, and the ability to engage and convert shoppers to bookers using modern ecommerce features such as price comparison and alternate availability.
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“We hugely appreciate our ongoing strategic collaboration with Sabre, who we have been working with for over five years,” chief information officer, Kempinski Hotels, Riko Van Santen, said.
“Sabre’s advanced technology solutions continue to support our business goals as we enter into our 126th year, by allowing us to streamline operations and improve the guest booking experience.”
Additionally, through the use of Sabre’s Data warehouse solution, Kempinski is able to connect its CRS directly with its Guest Intelligence System, thereby enabling the best-in-class technology solutions to work seamlessly together and allowing Kempinski to build its own internal reports based on the data received.
“Today’s guests expect a seamless experience across devices and touchpoints,” senior vice president, global managing director – commercial, Sabre Hospitality, Frank Trampert, said.
“By utilising Sabre’s technology-leading hospitality solutions, Kempinski Hotels is able to differentiate itself through a more modern booking experience, allowing it to increase conversions and enhance its offering to guests through greater personalization.”
