British Airways is cracking down on passengers filming cabin crew without permission in a move to protect the privacy of its staff.
An update to the airline’s General Conditions of Carriage warns of consequences for passengers who do not comply.
Section 11a listing unacceptable behaviour outlines the new rule: “If, while you are on board the aircraft, we reasonably believe that you have filmed, live streamed or photographed our crew or other colleagues without their consent, we may take any measures we think reasonable to prevent you continuing your behaviour.”
Such measures include expelling offending passengers from the aircraft, refusing the service and carriage of offending passengers and reporting incidents to relevant authorities.
If the aircraft is diverted as a result of passenger conduct, the individual will be asked to pay “reasonable and proper costs” associated with the diversion.
Although British Airways has not publicly identified a specific incident that triggered the updated guidelines, the timing is notable.
The tightening of onboard conduct rules comes as British Airways strengthens its partnership with Starlink, allowing passengers to make inflight phone and video calls.
