The challenge for the industry is… Delivering on your promise every time to ensure your customers stay loyal, and minimise the impact of price on their purchase decision.
The things I like about my job are… Helping others to build successful cruise businesses to take advantage of the fastest growing segment of the Australian holiday market.
And the frustrations… There are not enough hours in the day to do it for every travel agent.
If I didn’t work in travel I would be a… Builder.
Qantas or Virgin? Neither or either, I'd rather be cruising.
My proudest moment was… My wedding and the birth of our two sons.
The naughtiest thing I ever did was… If this is being published then I'd better not say.
I try to relax by… Cycling through the National Parks of Sydney.
The last time I feared for my life… Six years ago as I fell out of a tree onto a concrete meter cover.
If I can, I always try to avoid… Beetroot.
I really wish I had… Great abs.
The best advice I’ve ever received was… What goes around comes around.
I don’t understand why… Politicians can't get on with running the country rather than bagging each other.
My greatest weakness is… My wife's homemade cassata ice-cream.
And my greatest strength… Caring for those I do business with.
If I was prime minister I would… Govern the country and stop bagging my colleagues.
If I won $1 million on the lottery I would… Keep one third, gift one third and invest one third for my children.
If I could be someone else for one day I would be… Barack Obama.
I’ve always wanted to travel to… The Camino in Spain, and I will finally do that in two weeks.
My favourite holiday was… Trekking in Nepal – being remote and relying on yourself to get around the circuit, by that I mean no mechanical help. You come away realising that you don't need all our worldly goods to be content. That was before I started cruising!
