More than 700 travel professionals joined an Australian Travel Industry Association (ATIA) webinar on RBA surcharge changes yesterday in a show of growing industry concern.
From 1 October 2026 the Reserve Bank of Australia will ban surcharges on all debit in credit cards – a change that sounds simple enough in theory, but one that ATIA says will create a major shift in how travel businesses operate.
Held in collaboration with fintech company Mint Payments, the webinar offered a clear breakdown of what the changes mean for travel trade, and how businesses can best prepare.
It marked the largest turnout in ATIA history and follows mixed responses across the tourism sector.
AITA CEO Dean Long said that the level of engagement with the webinar reflected the real concerns mounting across the industry, and the need for clear, practical guidance.
“The proposed ban on surcharging represents a major shift in how travel businesses operate. It places a very real financial and operational burden not only on travel agents and tour operators, but ultimately on consumers as well, as businesses look for ways to absorb or redistribute these costs,” he said.
“ATIA is committed to ensuring our members are equipped with the insights, tools and support they need to navigate this transition. Working closely with partners like Mint Payments, we will continue to provide practical solutions that help businesses adapt while maintaining sustainable, customer-focused operations.”
Practical tips for traders
Mint Payments CEO Alex Teoh said that while the changes are substantial, there is a clear window for preparation.
“Travel businesses should be working closely with their payment providers now to understand customer payment behaviours, explore lower-cost alternatives and implement the right pricing and operational strategies ahead of October,” he said.
Practical tips outlined in the webinar include:
- explore new pricing models and lower cost alternatives through payment providers
- be aware that card payment demand will likely increase
- find ways to manage payment costs across the booking
- work with your mid-office to integrate digital payment methods
Teoh said that Mint Payments will offer support to ATIA members across the travel industry and encouraged agents to rethink their current payment management systems.
“This is not simply a matter of repricing. It requires a broader shift in how payments are managed across the business. With the right approach, including the use of alternative payment methods and more efficient workflows, businesses can minimise the impact and protect their profitability,” he said.
