Agents in need of a little expert assistance when booking a Princess Cruises’ voyage can now draw on the expertise of Isaac, the bartender from the long-running TV series The Love Boat.
The new online click to chat service “Ask Isaac” is now available through the World Leading Cruise Line’s One Source portal and enables agents to seek out additional information without interrupting their sales calls.
The new service, which sees enquiries handled by Princess Cruises’ experts, is designed to eliminate the need for contacting the consumer assistance call centre which can be a time-consuming exercise.
Princess vice president Australia and New Zealand Stuart Allison said the new service was aimed at saving agents’ time and improving their service levels.
“When customers ask a question, they appreciate a prompt response so we think this service will be a winner – just like our famous bartender Isaac,” he said.
Chat conversations can also be saved and printed, or emailed for future reference.
Check out this short video featuring actor Ted Lange, who played Isaac in The Love Boat, to help agents make the most of the new service:
https://www.youtube.com/watch?v=Vs3BAVLQx3E
