Norwegian Cruise Line (NCL) in Australia is celebrating an award-winning year after being recognised in four different polls.
Among the awards includes the Silver Quality Service Award from Readers Digest, both cruise category awards at the National Travel Industry Awards and capped off with the prestigious title of ‘Best Contemporary Cruise Line’ by the readers of Cruise Passenger last week.
“Our philosophies of Guest First and Partners First have guided every decision we’ve made these past two and half years, and we’re absolutely thrilled our efforts are being recognized by our partners, peers and the Australian travelling public,” Ben Angell, MD and VP for NCL APAC, said.
“These awards mean so much to each and every member of the NCL Australia team and motivate us to continue striving to offer the very best service and support to all our stakeholders.”
NCL took out the title of ‘Best Contemporary Cruise Line’ following Cruise Passenger’s 2022 Readers’ Choice Awards, based on the votes of over 4,000 Australian cruise travellers. Awarded on 14 November 2022, the gong recognises the success of NCL’s ‘Great Cruise Comeback’.
Three days later, NCL became the recipient of the Readers Digest Silver Quality Service Award 2023 following an independent survey of 2,500 Australians that asked them to identify companies that truly understand customer service and consumers’ needs. These highly respected awards have been running since 2015 and this year marks the first year NCL has been recognised.
And in a nod to the line from its valued travel partner community, NCL was honoured to receive both cruise category awards at the National Travel Industry Awards held in October, including ‘Most Outstanding Industry Support – Cruise’ and ‘Most Outstanding Marketing Campaign – Supplier’ for the line’s mental wellbeing initiative, Walk for Wellness.
Held during October to coincide with WHO World Mental Health Day and Australian Mental Health Month, the third annual Walk for Wellness recently concluded with walkers chalking up record participation levels across the Australian and New Zealand travel industry and walking an incredible combined distance of 120,000km.
Along the way, agents were encouraged to collect rubbish while walking in support of NCL’s new partner, Take 3 for the Sea and its ambitious goal to remove 50 million pieces of plastic pollution from Australian waterways by 2025, offering travel partners a practical way to look after themselves, while taking action for the environment.
Featured Image: Ben Angell, VP & MD NCL APAC, Angela Middleton, senior sales manager, Jacinta Baker, recently promoted to trade marketing manager and Damian Borg, director of sales NCL AUNZ
