Novotel Cairns Oasis has won gold in the 4 to 4.5 Star Deluxe Accommodation category at the 2025 Qantas Australian Tourism Awards, held over the weekend in Fremantle, Western Australia.
This prestigious national award recognises excellence across Australia’s tourism industry and follows the resort’s gold win at the Queensland Tourism Awards, where it progressed to compete on the national stage after previously securing Bronze in the same category in 2024.
The 314-room, 4.5-star tropical resort has been recognised for its outstanding guest experience, service excellence, and strong commitment to sustainable tourism practices.
Accepting the award on the night, Accor – Shakespeare Property Group general manager Michael Daviss acknowledged the dedication of the resort team and the strength of the partnership behind the property.
“This award reflects the incredible passion and commitment of our entire team in Cairns, whose dedication to exceptional guest experiences continues to set the benchmark in our category,” Daviss said. “We are also grateful for the ongoing strategic guidance of Accor and the support of the property’s owners, Shakespeare Property Group, whose partnership helps drive our vision and success.”
General manager Shelly Cuthbertson said the national recognition was a proud milestone for the resort and its team.
“Winning Gold at the Australian Tourism Awards is an extraordinary honour and a testament to the dedication of our team and the support of our partners and guests,” Cuthbertson said. “We are incredibly proud to represent Cairns and Tropical North Queensland on the national stage.
“Our team works hard to deliver exceptional guest experiences while embracing sustainability and community connection, which are central to the Novotel brand and our resort culture.”
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Novotel Cairns Oasis Resort proudly holds Ecotourism Australia’s Sustainable Tourism Certification, becoming the first resort in North Queensland to achieve this prestigious recognition. Sustainability initiatives at the resort include a 40 per cent plant-based menu offering, support for reef restoration programs, and partnerships with local producers through a farm-to-table dining philosophy that prioritises fresh, locally sourced ingredients from Tropical North Queensland.
Located in the heart of Cairns, Novotel Cairns Oasis Resort offers a relaxed, family-friendly escape with its signature lagoon pool and swim-up bar, lush tropical gardens, and easy access to the region’s world-famous natural attractions including the Great Barrier Reef and the Daintree Rainforest.
This national recognition highlights the resort’s continued leadership within the Australian tourism industry and reinforces its reputation as one of the region’s premier accommodation experiences.
As part of the global Novotel network, the resort reflects the brand’s vision of “Longevity Everyday”, which encourages small daily habits that support longer, healthier lives. Across more than 600 hotels worldwide, Novotel helps guests nurture positive routines through quality sleep, nutritious dining, movement, and meaningful social moments.
