Plaza Premium Group has unveiled a new Allways Concierge service counter at Hong Kong International Airport, marking a significant milestone in extending its airport services to cover both Terminal 1 and Terminal 2.
Building on the success of its seven service counters in Terminal 1, established since 2022, Allways is expanding its presence at Hong Kong International Airport with the launch of services in T2, that includes a Limousine Service that provides a transfer from home to the airport.
Upon arrival of the airport, travellers are greeted by a dedicated Meet & Assist Ambassador, including one-on-one concierge service to personal requests and facilitate smoother departures, arrivals, and transits for celebrities, CIPs, VIPs, and event guests in Hong Kong.
Passenger services at T2 extend to Luggage Wrapping & Strapping and a Porter Service for hands-free movement. Additional on-demand amenities also include Wheelchair Assistance, Battery Recharge, Printing and Photocopy Services and Document Delivery.
“The opening of Allways at Terminal 2 represents an important step in delivering truly seamless service across Hong Kong International Airport,” Plaza Premium Group general manager of Hong Kong operations Michael Yang said.
“By extending our presence to T2, we are enhancing accessibility to personalised concierge services for all passengers, in line with HKIA’s ongoing expansion and transformation into a world-class aviation hub, as well as our vision to make travel better at every touchpoint.”
Located at Landside, L7, Check-in Hall Aisle V, the Allways T2 counter mirrors the service excellence established in Terminal 1, ensuring travellers – whether departing, arriving, or transiting – benefit from a consistent and elevated airport experience.
With this expansion, Allways further strengthens its position as a leading airport concierge service provider, delivering convenience, efficiency, and comfort to modern travellers.
Opening hours are from 5am to 12mn daily. Key services include:
- Meet & Assist
- Limousine Service
- Porter
- Luggage Wrapping & Strapping
- Print, Copy, Fax & Scan
- Document Delivery
- Battery Recharge
- Wheelchair Assistance
