Sydney Airport has unveiled a new premium taxi and Uber booking platform at its international gateway, partnering with global travel services provider WeKnow to streamline onward journeys for arriving passengers.
The new service, now operating as a trial at T1 International at Sydney Airport, enables travellers to pre-book and pre-pay for taxi and Uber services through a single integrated platform.
Designed to improve the end-to-end passenger journey, WeKnow brings together premium taxi brands GM Signature and 13 Cabs Silver Service alongside Uber, offering customers greater choice and price certainty from the moment they land.
Passengers can make bookings via multilingual self-service kiosks located in the international arrivals baggage reclaim area or at one of two staffed WeKnow desks in the arrivals hall. The service is prepaid, with customers paying the full fare plus a booking fee at the time of reservation.
“The introduction of WeKnow reflects Sydney Airport’s focus on improving the end-to-end passenger journey,” Sydney Airport’s Group Executive Commercial, Mark Zaouk, said.
“Arriving passengers want simple, reliable choices when they land, and WeKnow brings a range of transport booking options together in one place.
“By offering access to premium taxi brands like GM Signature and 13 Cabs Silver Service along with Uber in this first phase, the service provides greater choice, certainty on price and, for taxi customers, priority pickup from dedicated bays at our international terminal.
“Our vision is for WeKnow to offer a growing range of transport and concierge options over time, giving passengers genuine choice and flexibility when travelling from the airport, while also making it easy to book attractions and experiences across Sydney.”
Two dedicated WeKnow pickup bays are now operating at the T1 taxi rank, allowing taxi customers to bypass peak-time queues and access priority collection.
Attractions also on offer
The platform extends beyond ground transport. Through the same kiosk and desk interface, passengers can book selected Sydney attractions, tours and visitor experiences, allowing them to plan their stay immediately upon arrival.
NSW Taxi Council CEO Nick Abrahim welcomed the initiative.
“The WeKnow launch is a welcomed initiative by the NSW Taxi Council, making it easier for passengers to access their taxi, even before they head out of the terminal,” he said.
“Taxis play a vital role for passengers coming through Sydney Airport, whether it be tourists, visitors or returning locals, we want to ensure that you have a seamless and positive experience, each and every time.
“We commend Sydney Airport, WeKnow, 13 Cabs Silver Service and GM Cabs for all working collaboratively to deliver this exciting and innovative solution for members of the travelling public.”
Taxi bookings made via the platform are fulfilled by regulated, trained drivers operating under the GM Signature and 13 Cabs Silver Service brands. Customers receive a printed ticket with a unique booking code, along with optional SMS and email confirmation, before proceeding to the dedicated pickup bays.
Domestic could be next
Subject to trial outcomes, the airport is considering expanding the service to additional terminals, including Domestic, broadening access to integrated transport and tourism options.
WeKnow already operates at major global gateways including London Heathrow Airport, where it provides staffed desks and digital kiosks in arrivals terminals. Similar models are in place across Europe and North America, supporting millions of passengers annually.
“WeKnow is delighted to be partnering with Sydney Airport to bring our unique platform of physical and digital services to passengers and to create a world class arrivals experience that includes a wide range of onward travel options as well as hotels, tours, attractions and more,” WeKnow CEO Peter Buchanan said.
“With 25 years’ experience, WeKnow understands the pressures and challenges people can face when arriving in an airport and we seek to ensure they receive a warm welcome along with all the information and support they need.”
The T1 International trial will operate daily with onsite, multilingual customer support, including staff who speak Cantonese, Mandarin, Filipino and Nepali, ensuring international travellers receive personalised assistance on arrival.
