Velocity Frequent Flyer steps up its loyalty game with 7-Eleven partnership
Virgin celebrated its loyalty program's latest partnership by using drones to deliver "convenience from the skies", whic...
Virgin Australia snares Qantas’ chief operations officer
In a move that has surely pissed of Alan Joyce, Virgin's CEO has gone and poached one of her fave ex-colleagues from the...
Qantas expands its insurance portfolio to the home
After signalling its intention last year, the flying kangaroo has officially hopped into the home insurance space and pl...
Virgin hits back at Qantas’ frequent flyer push with “a more compelling loyalty offer”
Virgin Australia has thrown a ‘loyalty left-hook’ at the flying kangaroo, as the frequent flyer battle between the t...
Qantas and Accor join forces for massive loyalty double-up
ATTENTION POINTS JUNKIES: want to make up for lost time from the COVID slowdown? Here's a timely hack from Qantas and Ac...
Travellers Choice customers put a value on their loyalty
Flowers and chocolates are always appreciated, but when it comes to showing support, plenty of Travellers Choice custome...
Qantas inks new frequent flyer deal with Air France-KLM
Proving customer loyalty programs are big business comes this freshly-inked partnership between two aviation giants.
Velocity celebrates 10 million members with biggest-ever combined giveaway
The battle for frequent flyer supremacy continues apace, with Virgin's Velocity announcing a giveaway so huge that it mi...
Qantas and Woolies give partnership a facelift
Frequent flyer news to the travel industry is like candy to a baby – simply irresistible.
OPINION: Technology will bring back customer loyalty
We're only just tech-savvy enough to open Outlook, so we got Expedia's Alejandro Moxey to pen this informative piece for...
5 ways to build customer loyalty
You often hear "don't sweat the small things". But when it comes to building customer loyalty, these experts reckon you ...