customer loyalty

Velocity Frequent Flyer steps up its loyalty game with 7-Eleven partnership

Virgin celebrated its loyalty program's latest partnership by using drones to deliver…

alexandra alexandra

Virgin Australia snares Qantas’ chief operations officer

In a move that has surely pissed of Alan Joyce, Virgin's CEO…

huntley huntley

Qantas expands its insurance portfolio to the home

After signalling its intention last year, the flying kangaroo has officially hopped…

huntley huntley

Virgin hits back at Qantas’ frequent flyer push with “a more compelling loyalty offer”

Virgin Australia has thrown a ‘loyalty left-hook’ at the flying kangaroo, as…

huntley huntley

Qantas and Accor join forces for massive loyalty double-up

ATTENTION POINTS JUNKIES: want to make up for lost time from the…

alexandra alexandra

Travellers Choice customers put a value on their loyalty

Flowers and chocolates are always appreciated, but when it comes to showing…

huntley huntley

Qantas inks new frequent flyer deal with Air France-KLM

Proving customer loyalty programs are big business comes this freshly-inked partnership between…

huntley huntley

Velocity celebrates 10 million members with biggest-ever combined giveaway

The battle for frequent flyer supremacy continues apace, with Virgin's Velocity announcing…

huntley huntley

Qantas and Woolies give partnership a facelift

Frequent flyer news to the travel industry is like candy to a…

huntley huntley

OPINION: Technology will bring back customer loyalty

We're only just tech-savvy enough to open Outlook, so we got Expedia's…

alexandra alexandra

5 ways to build customer loyalty

You often hear "don't sweat the small things". But when it comes…

Hannah Edensor Hannah Edensor