Qantas maps out digital-led future, with dedicated sales and service desks set to go
More redundancies are coming for Qantas staff, as the airline accelerates its…
OPINION: How getting personal could bring the hotel industry back from the brink
This blogger argues that hoteliers need to start looking beyond price and…
“We need to listen to the trade”: British Airways’ Robert Williams talks customer experiences
The airline just invested a huge $8 billion in customer services! We…
Passenger claims American Airlines employee sent her abusive text
We're sure most people who work in customer services want to swear…
United Airlines’ three stuff up’s this week
United just can't seem to stay out of the headlines, this week…
Airline gives free upgrades to ‘nice’ passengers
If you're like us, you've tried the ol "but it's my birthday,…
Airline gives free upgrades to ‘nice’ passengers
If you're like us, you've tried the ol "but it's my birthday,…
How to market to Australian Baby Boomers
Aussie baby boomers couldn't care less about birthday emails, here's what you…
Study: Australian Baby Boomers Don’t care for Birthday Emails
When it comes to customer service, like many things, millennials and baby…
Qantas Holidays' 24/7 emergency service
Qantas Holidays and its associated wholesale brands have launched a new initiative…
