Will Australia follow US when it comes to instant refunds for travellers?
Can you imagine being handed back cash for a flight cancellation. We'd like to see that.
Reimbursement scheme for Kiwi travel agents extended by six months
Wondering how agents across the ditch are being supported by the NZ government? Here’s your answer.
AFTA demands agent recognition for recovery of $7bn in credits and refunds
The sector’s peak body says agents’ tireless efforts to satisfy frustrated customers during the pandemic are being o...
Liberal MP proposes new laws to improve integrity of travel agents
This article contains terms such as "trust account system" and "fee for service", which are sure to piss off a few of yo...
Allianz returns to the travel insurance fold
The insurance giant is back to service the travel sector. No word on its court case against ASIC, however.
Intrepid refunded over $21m and almost halved its workforce in 2020 due to COVID-19
Full credit to Intrepid for being transparent on how it responded to the global pandemic. Let’s hope other travel comp...
Air Canada introduces new refund policy for COVID-affected flights
And, in good news for agents, you can hold on to your loonies, with the Canadian carrier confirming it won’t recall an...
APT avoids court action by committing to bigger customer refunds for COVID-19 cancellations
The tour company has succumbed to pressure by the ACCC and agreed to stop deducting marketing and overhead costs from bo...
AFTA prompts ACCC to update advice on COVID-affected travel
AFTA boss Darren Rudd has been rolling up his sleeves so much that his buttoned shirt is starting to resemble a tank top...
Australia’s small business ombudsman says travel agent support package is “a matter of urgency”
The calls for ScoMo to get off his backside and announce the lifeline agents so badly need have grown even louder and sl...