Thai Airways has modernised the network infrastructure of its headquarters with the deployment of Juniper Networks’ AI-Native Networking Platform.
The implementation of the platform is meant to deliver the right data, the right real-time response, and the right infrastructure for reliable, measurable, and secure wired and wireless services.
With the upgrades, Thai Airways can now achieve better simplicity, productivity, and consistent performance at scale to deliver exceptional end-to-end operator and end-user experiences, Juniper said.
With a vision to implement better processes for improved operations and workflow while also enhancing the customer experience when researching, booking, and managing flights online, the airline embarked on a digital transformation. Thai Airways selected Juniper to overhaul and upgrade its network solutions, becoming the first organisation in Thailand to deploy Wi-Fi 6E through the use of Juniper AP45 access points, alongside Juniper EX Series Ethernet switches for its core, distribution, and access networks.
The deployment is driver by Mist AI, which leverages purpose-built AIOps trained on nine years of insights and data science development, to deliver rich insights into user experiences and proactive fault resolutions that can reduce network-related trouble tickets by up to 90 per cent.
In unifying the end-to-end management of Thai Airways’ wired and wireless networks, Juniper Mist Wired and Wireless Assurance cloud services were implemented to enable efficient operations of its business-critical systems, requiring minimal human intervention while ensuring every connection is reliable, measurable, and secure for every device, user, application, and asset.
In addition, the Marvis Virtual Network Assistant allows the airline’s IT team to detect and resolve networking issues through a seamless conversational interface, determining the root cause of issues, providing proactive insights and suggesting prescriptive actions. It resulted in a significant decrease in issues and user complaints since the upgrades, ultimately reducing the overall time required for network operations. It also enabled the airlines to focus efforts on delivering stronger value, services, and outcomes for its customers.
Thai Airways’s Network: strategic for business growth
As Thailand’s national carrier and a strategically located flight hub and gateway to Asia, Thai Airways regularly ranks amongst the world’s top airlines. It is renowned for its hospitality and services across an extensive global network. To maintain its reputation while meeting surging demand for post-pandemic travel, the airline recognised its corporate network as a key strategic component of its planned business growth.
The new network from Juniper empowers Thai Airways’ IT team to continue delivering exceptional end-to-end operator and user experiences across all its stakeholders, especially as it explores further extending the roll-out of Juniper’s solutions to its hubs at Thailand’s two major international airports, deployments which could potentially surpass the scale of the current deployment at its head office.
