Flight Centre Travel Group (FCTG’s) foreign exchange retailer Travel Money Oz has celebrated the opening of its 100th store at Highpoint Shopping Centre in Melbourne just five years after it was forced to close during the pandemic.
The brand now has 86 stores, is present in every state in Australia, plus has 14 shops in New Zealand. It is expected to open 15 more stores in the next 12 months.
Travel Money Group General Manager Scott McCullough said it’s a testament to the team that’s worked relentlessly to build the brand back up since November 2021.
“During COVID we shut the Travel Money Oz business down completely. We ended up with just 1 person working full time to keep the lights on and slowly over the years we’ve built up the team to where it is today,” he said.
“We now have 300 staff across Australia and New Zealand contributing to the success of our stores, and behind the scenes in our head office support team. It’s a milestone we felt we’ve all reached together.
“There’s a different level of grit and determination that goes into reviving a business from the ground up, and the team we have at the moment is so heavily invested in the success of the brand, and the results are starting to match up.”
Last year was marked by a digital transformation for the brand, including the launch of same-day foreign cash delivery, Australia’s first pre-paid digital multi-currency card and now, a new website.
McCullough said the brand’s digital innovation has played a significant role in its growth.
“Our customers are naturally at the forefront of every decision that we make, so a focus for us as we rebuilt was to put digital at the forefront of our growth strategy,” he said.
“Our same-day foreign cash delivery program was a game-changer for us – the product has been recognised is a world first and basically Uber Eats for foreign cash.
“In the same breath our digital currency card was an exciting launch last year. With digital wallets becoming an increasingly popular way to make payments, it was a no brainer for us to offer our customers the convenience of paying with their phone while travelling.
“Our new website is only a few months old and already we’re seeing a fantastic response from customers who are enjoying a more user-friendly experience.”
