More than 50 travel consultants gathered in Melbourne in June to attend Travellers Choice’s Frontliners event, the first since Covid.
The consultants, from 30 Travellers Choice member agencies, met in Manningham for a day of training and networking.
The event was split into two sessions. The morning including a product expo supported by 37 preferred suppliers, including major airlines, cruise lines, wholesalers and tour operators.
In the afternoon, agents received hands-on training from Viva Holiday’s wholesale account manager Victoria/Tasmania Jade Mannix. Mannix took an in-depth look at Cruiseco and the latest Ultimate Journeys itineraries.
The day featured an inspiring presentation by Semerian Sankori, founder of Patinaai Osim, an organisation dedicated to empowering indigenous Maasai women and children in rural Kenya.
Travellers Choice member Warrandyte Travel and Cruise is a long-time supporter of Patinaai Osim, and owner Carolyn Allen spoke about her work with the Intrepid Foundation to raise funds for the installation of solar power at the organisation’s community hub in Kenya.
A rare opportunity to meet new suppliers
Tegan Woods, from Floreat World of Travel in Perth and Caitlan Smith, from Tailor Made Travel Mt Gambier in South Australia, says the event provided a rare opportunity to meet suppliers who have a limited presence in their respective regions.
“The range of exhibitors was excellent, and it was valuable to personally connect with representatives from companies we wouldn’t normally see in Western Australia, such as South American Tourism Office, Air Tahiti Nui and Windstar,” says Woods.
“It was also good to learn a few tricks and tips from Viva Holidays and to hear how Intrepid is not only trying to make the world a better place, but how it is working closely with a fellow Travellers Choice member to improve people’s lives.”
Just as important, says Caitlan Smith, was the opportunity to interact with fellow Travellers Choice consultants.
“One of the things I love about Travellers Choice is the fact that everyone is so open and honest and happy to share tips and insights,” says Caitlan Smith.
“Speaking to colleagues I picked up new ideas on ways we can work with our preferred suppliers to deliver what we are all trying to achieve – exceptional customer experiences. I returned to the office motivated and energised, and eager to share that knowledge.”
Travellers Choice business development manager Victoria and Tasmania, Graham Smith, says Frontliners is set to grow in 2027.
“Suppliers and consultants have been overwhelmingly positive in their feedback and, thanks to the ongoing expansion of our national network, we are continually welcoming new frontline consultants to the Travellers Choice fold,” says Graham Smith.
“As a result, there is potential for the event to attract significantly more consultants from across the country over the next few years.”
