TravelManagers has appointed Erin Ross as new business partnership manager (BPM) for Queensland as part of a refreshed structure supporting the company’s network of personal travel managers (PTMs).
Ross brings frontline insights to the role with almost 30 years’ experience as a travel advisor across leisure, corporate and home-based sectors.
She will support PTMs across Queensland (excluding the Gold Coast) alongside BPM Lucy Hunter who will focus on PTMs in northern NSW and the Gold Coast.
A full-circle career moment
The new role marks a return to the network for Ross, who began her career as a domestic travel consultant with TravelManagers’ parent company, House of Travel.
She progressed into international and corporate consulting, spending several years in London before building her own business as a PTM in Australia.
“I’ve been there and sat behind the desk as a PTM, so I understand the challenges that the network face and I am keen to support them in a way that’s practical and meaningful,” Ross said.
Ross said she will focus on building strong relationships with PTMs in Queensland, providing support and guidance as they navigate an ever-evolving travel landscape.
“At times like these, having the right support and connection is more important than ever. PTMs need someone they can talk to, who will celebrate their wins and help them to fine-tune the parts of their business that they might otherwise neglect because they don’t have time.
“Travel has always been a people business, and there’s something about the culture at TravelManagers that is unlike anywhere else. I feel so very grateful to be part of this company – it feels like I’ve come home again.”
