Vietjet Air and leading global travel service provider Trip.com Group have signed a Memorandum of Understanding (MOU) to leverage the expertise and resources of both parties to make travel easier and more convenient for travellers around the world.
The improved customer experience will be delivered through various initiatives, such as offering Trip.com Group’s products, including hotels, airport transfers, attractions and activities, to customers on Vietjet’s website.
Meanwhile, the Group will provide Vietjet with innovative technologies, such as the Virtual Interline solution to widen Vietjet’s global network footprint and share valuable insights to empower Vietjet to make informed decisions in continuously optimising customer experience.
Furthermore, the data integration initiative will enable customers to enjoy numerous benefits from both parties’ loyalty programmes. Members of Vietjet SkyJoy and Trip.com Rewards can accumulate reward points to exchange for gifts, flight tickets, and other incentives from various third-party products and services.
With the commitment of prioritising customer satisfaction, Vietjet and Trip.com Group will create a seamless travel experience, offering a comprehensive range of travel content, products, and exciting deals.
Mr Yudong Tan, Chief Executive Officer, Flights, Trip.com Group, said:
“We are delighted to partner with Vietjet, Vietnam’s leading low-cost airline, to offer travellers seamless experiences when planning and booking their trips with a comprehensive range of travel products and deals,’ CEO (flights), Trip.com, Mr Yudong Tanb
We have worked with Vietjet before on successful campaigns to promote Vietnam as a destination of choice for travellers, and believe our mutual commitment to prioritising customer satisfaction is a testament to both companies’ customer centricity. We look forward to a fruitful partnership with Vietjet.”
