Webjet has agreed to a proposed $9 million penalty and will contribute $100,000 to the ACCC’s court costs following a Federal Court action over alleged misleading sales practices and fee disclosures.
The alleged breaches took place in the five years leading up to November 2023. The ACCC alleges that Webjet promoted “cheap flights” without disclosing additional fees, breaching Australian Consumer Law.
The allegations centre around marketing material published on various platforms, including websites, mobile apps, social media channels, and emails.
Webjet taken to federal court over allegedly misleading consumers over hidden flight fees
As part of the settlement, Webjet has committed to reviewing and maintaining an Australian Consumer Law compliance program.
The OTA has also published a corrective notice on its website, now clearly displaying servicing and booking price guarantee fees for domestic, New Zealand, and other international products. The notice clarifies that while advertised prices include taxes and airline surcharges, Webjet’s booking fees—charged per booking—are displayed both when selecting travel products and at checkout.
